Login

Category: Enterprise Applications

Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption
Keith Kirkpatrick

Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption

Dynamics 3Enterprise and Premium Customers Can Access Copilot Within Their Existing Licenses
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into Microsoft’s decision to provide Copilot GPT features within the license terms of its Enterprise and Premium versions of the Dynamics 365 family of products, and discusses the benefits and challenges for the company and its customers.
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
Alex Gaw

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Partnerships Span the Globe to Include Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Flytxt, Sprinklr, CleverTap, 8x8, and InMoment—and how their tie-ups benefit partners including Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box.
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
Sherril Hanson

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Knowledge Automation and Enhanced Digital Capabilities Integrations Are Offered
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.
Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service
Keith Kirkpatrick

Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service

Mediapolis Savings Bank and Salem Five Bank Go Live at Launch of Instant Payment Rail via Fiserv
Keith Kirkpatrick, Research Director at The Futurum Group, focuses on the recent announcement by Fiserv on the launch of FedNow, the Federal Reserve’s instant payment service, and discusses the benefits of real-time payments for customers, businesses, and payment processors.
Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
Sherril Hanson

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Balto Leverages Data From Its Own Guided Calls to Find Objection and Soft Skills Trends
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from Balto’s 200 million plus guided calls and turns it into actionable insights.
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
Alex Gaw

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Tie-Ups Benefit Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX firms Redpoint Global, NICE, Genesys, Air India, and MoEngage—and how their tie-ups benefit partners that include Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths.
Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky
mdiamond@futurumresearch.com

Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky

The Futurum Group Industry Analyst, Michael Diamond looks at the Qualcomm and Meta partnership, in which the duo are working to optimize the execution of Meta’s Llama 2 language models directly on the device without relying on the sole use of cloud services.
Oracle MySQL Heatwave Lakehouse GA
Daniel Newman

Oracle MySQL Heatwave Lakehouse GA

The Six Five team discusses the Oracle announcement of the general availability of MySQL HeatWave Lakehouse.
Talking Oracle SAP IBM Microsoft Lenovo Broadcom
Daniel Newman

We are Live! Talking Oracle, SAP, IBM, Microsoft, Lenovo, Broadcom

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, SAP, IBM, Microsoft, Lenovo, and Broadcom.
Nasuni Bolsters Cyber Security, Integrates with Microsoft Sentinel
Dave Raffo

Nasuni Bolsters Cybersecurity, Integrates with Microsoft Sentinel

The Futurum Group Senior Analyst Dave Raffo looks at Nasuni’s cyber-resiliency features added to its Ransomware Protection service, and its integration with Microsoft Sentinel.
Kyndryl and Veritas Launch Managed Services for Ransomware Risk Assessment and Recovery
Krista Case
Krista Case

Kyndryl and Veritas Launch Managed Services for Ransomware Risk Assessment and Recovery

Krista Macomber, Senior Analyst at The Futurum Group, covers Kyndryl and Veritas managed services for ransomware risk assessment and recovery, aimed at helping enterprises protect and recover critical data across on-premises, hybrid, and multi-cloud environments, utilizing AI-based data management capabilities for efficient cyber-recovery.
SAP Q2 Revenue Reaches €7.55 Billion, up 5%, as Cloud Climbs
Daniel Newman & tweiss@futurumresearch.com

SAP Q2 Revenue Reaches €7.55 Billion, up 5%, as Cloud Climbs

Daniel Newman and Todd R. Weiss, analysts at The Futurum Group, share their insights as SAP Q2 revenue reaches €7.55 billion, up 5%, as cloud revenue climbs again. SAP’s Q2 revenue came in a bit lower than analyst consensus estimates of €7.6 billion for the quarter, but the company clearly sees progress as it raised its second half earnings guidance for cloud and software revenue and non-IFRS operating profit through the end of fiscal year 2023.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.