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Category: Enterprise Applications

OpenText Aviator Delivers Generative AI Use Cases Beyond CX
Keith Kirkpatrick

OpenText Aviator Delivers Generative AI Use Cases Beyond CX

Comprehensive Opentext.ai Strategy Drives Efficiencies Across Front- and Back-Office Use Cases
Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will benefit customers.
Keith Kirkpatrick

Voiceitt Launches Accessible and Inclusive Voice-Enabled Experience App

New App Provides Transcription, Dictation, and AI Integrations for Users With Dysarthric or Non-Standard Speech
Keith Kirkpatrick, Research Director at The Futurum Group covers Voiceitt’s launch of its new application that will allow people with speech disabilities to easily communicate with others, and the possible use cases for enterprises to consider.
Salesforce Announces Major Design Update to Slack Platform
Keith Kirkpatrick

Salesforce Announces Major Design Update to Slack Platform

New Slack User Experience Designed to Enhance Users’ Focus and Productivity
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users.
Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars
Craig Durr
Craig Durr

Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars

Craig Durr, Senior Analyst at The Futurum Group, examines the collaboration of Meta and Zoom to test Meta Horizon Workrooms Zoom avatars in the workplace, including a discussion of the user experience and an assessment of potential Metaverse use cases for business.
CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
Alex Gaw

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Partners Include Globe Telecom, Sunbelt Rentals, Voodoo Doughnut, Marelli, and Ascensos
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio.
RingCentral Introduces Intelligent Contact Center Solution RingCX
Sherril Hanson

RingCentral Introduces Intelligent Contact Center Solution RingCX

RingCX Will Combine RingCentral’s AI Functionalities, Its Unified Communications Capabilities, and Omnichannel Contact Center
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX.
Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ
Olivier Blanchard
Olivier Blanchard

Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ

Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis points to a key platform advantage
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the significance of Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis, and what it means for the premium EV market.
Global Telco AI Alliance and SK Telecom’s Anthropic Investment
Mark Beccue

Global Telco AI Alliance and SK Telecom’s Anthropic Investment

What Is the Potential Impact for Telcos?
Mark Beccue, Research Director at The Futurum Group, examines the implications of SK Telecom’s investment in LLM provider Anthropic, in addition to its announcement together with other partners about the formation of the Telco AI Alliance.
Talking Open Source: Why a Software Bill of Materials Is Business-Critical
tweiss@futurumresearch.com

Talking Open Source: Why a Software Bill of Materials Is Business-Critical

A Software Bill of Materials Can Dramatically Boost Enterprise IT Security
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights after talking with Red Hat security expert Vincent Danen at Open Source Summit 2023 about maintaining a Software Bill of Materials for critical applications they are using.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Data Integration Tool Will Unify HR and IT Systems and Data, Simplifying Complex HR Workflows via Automation
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
Cisco Enhances Its Extended Detection and Response Ransomware Solution
Keith Kirkpatrick

Cisco Enhances Its Extended Detection and Response Ransomware Solution

New Version Incorporates Recovery Capabilities via a Cohesity Integration
Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of hybrid work environments.
Salesforce Bring Your Own Model
Daniel Newman

Salesforce Bring Your Own Model

The Six Five team discusses Salesforce's BYOM or "Bring Your Own Model" approach with the announcement of Einstein Studio.
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