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Category: Enterprise Applications

Realizing Value with Hybrid by Design at USAA - The Six Five on the Road at AWS re:Invent 2023
Daniel Newman

Realizing Value with Hybrid by Design at USAA – The Six Five on the Road at AWS re:Invent 2023

On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome Varun Bijlani, Global Managing Partner, Hybrid Cloud Services Consulting at IBM and Jeff Calusinski, Senior VP and CTO at USAA to discuss the value of a Hybrid-by-Design cloud strategy for modernization.
CX Wins with NICE, Workvivo, and IBM
Alex Gaw

CX Wins with NICE, Workvivo, and IBM

Partners Include Oodle Car Finance, Virgin Group, and NatWest
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank.
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
Keith Kirkpatrick

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

CSP’s Services Division Brings Together Multiple Partners and Technologies to Support New Customer Journeys and Shopping Experiences
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free autonomous experiences.
Microsoft Unveils New Copilot Features in Dynamics Business Central
Keith Kirkpatrick

Microsoft Unveils New Copilot Features in Dynamics Business Central

Use of Analytics-Based and Generative AI May Help SMB and Mid-Market Companies Retain Employees
Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform.
Growing the IBM-AWS Alliance - The Six Five on the Road at AWS re:Invent 2023
Daniel Newman

Growing the IBM-AWS Alliance – The Six Five on the Road at AWS re:Invent 2023

On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Roger Premo, and AWS’s Deepak Singh for a conversation on how the fast-growing partnership between the two companies has evolved, particularly around generative AI.
IBM Announces New Quantum Processor and IBM Quantum System Two
Keith Kirkpatrick

IBM Announces New Quantum Processor and IBM Quantum System Two

New Quantum Computing Hardware Announcements, Qiskit Feature Enhancements, and Extended Quantum Roadmap Helping to Advance the Era of Quantum Utility
Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and a 10-year quantum roadmap.
New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility
Craig Durr
Craig Durr

New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility

Zoom for Home TV Is the First Third-Party Conferencing App to be Available for Apple TV
Craig Durr, Research Director at The Futurum Group, examines the new Zoom feature on Apple TV 4K aimed at improving the remote meeting experience.
IBM Security’s Program for Service Providers & Innovative Solutions - The Six Five on the Road at AWS re:Invent 2023
Daniel Newman

IBM Security’s Program for Service Providers & Innovative Solutions – The Six Five on the Road at AWS re:Invent 2023

On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome Nick Otto, Head of Global Strategic Partnerships at IBM and Justin Copie, Owner and CEO at Innovative Solutions to discuss IBM Security's new program for service providers.
Delivering Personalized Outreach via Dynamics 365 Customer Insights
Daniel Newman & Keith Kirkpatrick

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the ways in which organizations must engage with customers to create personalized, curated journeys that meet their needs and exceed their expectations.
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
Daniel Newman & Keith Kirkpatrick

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the automated generation of content, the surfacing of insights, and the creation of recommended actions, all without switching applications or interrupting a typical workflow.
New Generative AI Capabilities for Amazon Connect
Sherril Hanson

New Generative AI Capabilities for Amazon Connect

Enhancements Will Support Improved CX and Agent Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down the Amazon Connect announcements at the busy AWS re:Invent event. These generative AI-supported enhancements will provide an improved customer experience and operational efficiencies.
Salesforce Q3 Earnings
Daniel Newman

Salesforce Q3 Earnings

The Six Five team discusses Salesforce Q3 Earnings.
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