Shure’s Recent Announcements of the MXA901 and MXW neXt 2 Are Indicative of the Company’s Continued Focus on Innovation in the Audio Technology Space
Craig Durr, Practice Lead at The Futurum Group, provides insights into Shure's latest AV solutions, the MXA901 and MXW neXt 2, shaping the future of hybrid environments.
The Company Introduced Two New Modules, CXAI Data and CXAI Content, Deepening Personalization and Marketing Efficiencies
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into ActionIQ’s CXAI, a new solution that brings together generative AI data and content to support CX, marketing and data teams, and provide more personalized experiences.
Zenarate’s Training Solution Helps Agents Prepare for Success, Keep Skills Fresh and Relevant, and Support a Better Customer Experience
Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language role play and skills coaching.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the earnings results for IBM, Intel, SAP, and ServiceNow, Intel IFS and UMC collaboration, and changes to Apple based on DMA.
New Capabilities Focused on Supporting a Better Customer Experience and More Friction-Free Agent Experience
Sherril Hanson, Senior Analyst at The Futurum Group, discusses new and enhanced capabilities to the Sprinklr Service suite, a suite of solutions that has seen a fast pace of new functionalities across nine different service products.
Pega GenAI Knowledge Buddy Unlocks Access to Enterprise Knowledge Content
Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to improve efficiency.
The Einstein 1 Platform Is Driving New Innovations to Improve Shopper, Merchandiser, and Marketer Experiences
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s retailer-focused generative AI and data announcements, and discusses the key aspect that retailers will need to address to take full advantage of these tools.
This Event Offers a Unique Platform for Professionals to Gain Insights, Practical Knowledge, and Networking Opportunities in the Evolving Landscape of Chaos Engineering
The Futurum Group’s Paul Nashawaty explores how Harness aims to solidify its position as a leading CI/CD platform at this year’s Chaos Carnival, enhancing its user-friendly interface with advanced features to streamline software delivery processes.
Sherril Hanson, Senior Analyst of The Futurum Group, looks at 8x8’s new AI-driven XCaaS enhancements, which support a better user experience, provide efficiencies to agents and supervisors, and leverage integrations.
Q4 and FY 2023 Highlights Include Rising Subscription and Customer AI Workflows
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q4 and FY 2023 earnings and discuss how the company has successfully leveraged generative AI to drive revenue growth.
