Category: Enterprise Applications

February 2, 2022

Keith Kirkpatrick

Industry News

Managing Surges in CX Inquiry Demand

Spotify’s Handling of the Joe Rogan-Neil Young Controversy Reveals Shortcomings in Automated Customer Support

Enterprise Applications

January 27, 2022

Daniel Newman

Market Coverage

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

ServiceNow announced its Q4 earnings today, reiterating its position among fast-growing companies in the technology sector. Futurum's principal analyst Daniel Newman explores the earnings and predicts a favorable year ahead for the company.

Enterprise Applications

January 27, 2022

Sherril Hanson

Industry News

Birdeye Chosen by Zoom as Customer Experience Platform for Customer Insights

Birdeye AI helps Zoom transform customer feedback into insights and actions.

Enterprise Applications

January 27, 2022

Shelly Kramer

Market Coverage

FedEx and Microsoft Team Up on New Cross-Platform Logistics Solution for e-Commerce

Futurum’s lead analyst Shelly Kramer explores FedEx and Microsoft’s latest announcement: a new cross-platform logistics solution for e-commerce. She also offers insight on how this logistics-as-a-service offering will change the retail industry.

Enterprise Applications

January 26, 2022

Sherril Hanson

Industry News

OneNeck IT Solutions Achieves Cisco Customer Experience (CX) Specialization

Enterprise Applications

January 25, 2022

Daniel Newman

Video Research Note

Luminar and Mercedes-Benz Team Up

Enterprise Applications

January 21, 2022

Alex Gaw

Industry News

Customer-Facing Workers in UK Are Burned Out

Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise

CIO Insights, Enterprise Applications

January 21, 2022

Shelly Kramer

Futurum Tech Webcast

How HR Tech Solutions are Fueling a Hybrid Workplace and Tech-Enabled Workforce – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer is joined by HRIZONS President and CEO for a discussion about HR Tech and the role it plays in providing solutions to the challenges being faced by a tech-enabled workforce, and the adjustments they are having to make to survive and prosper in a working world defined by the realities of a hybrid workplace.