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Category: Enterprise Applications

Alex Gaw

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Ron Westfall

Mavenir and Aspire Technology Aspire to Advance Open RAN Market Availability

Ron Westfall and Shelly Kramer examine the collaboration between Mavenir and Aspire Technology to accelerate the market availability of O-RAN split 7:2 compliant RRUs using Aspire’s Open Network Labs in Europe.
Shelly Kramer

Formula 1 Crypto Partnership Between McLaren Racing and OKX Unites Global Brands

Futurum’s principal analyst Shelly Kramer responds to the newly announced multi-year partnership between global brands McLaren Racing and OKX crypto exchange, a Formula 1 crypto partnership with high potential to create intriguing innovations — especially in the esports arena.
mdiamond@futurumresearch.com

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while seeking improved collaboration features.
tweiss@futurumresearch.com

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year ago as the cloud-based contact center services vendor continues in growth mode, including a focus on the enterprise customer. This, combined with positive momentum for born on cloud CX/CC solutions that offer flexibility and extensibility not found with legacy solutions bodes well for Five9.
tweiss@futurumresearch.com

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Futurum analysts Todd R. Weiss and Daniel Newman dive into ServiceNow Q1 financials, which saw ServiceNow’s total revenue rise to $1.76B, up 29 percent YoY, and subscription revenue rise to $1.67B, up 29 percent YoY, as the workflow automation platform vendor beat analyst revenue and EPS estimates for the quarter.
CX and support via SMS
Keith Kirkpatrick

Improving CX and Support via SMS

Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Clint Wheelock
Clint Wheelock

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

Clint Wheelock
Clint Wheelock

Delivering a Personalized and Consistent Patient Call Center Experience

Shelly Kramer

Ogilvy UK Takes a Stand for Authenticity in Influencer Marketing

Futurum’s lead analyst Shelly Kramer responds to Ogilvy UK’s plan to phase out collaboration with influencers who edit their faces and bodies with insight into the social impact of authenticity and diversity in modern marketing practices.
Daniel Newman

SAP Pulls Completely Out of Russia

The Six Five team dives into SAP pulling out of Russia.
Daniel Newman

SAP Earnings

The Six Five team discusses the latest SAP earnings.
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