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Category: Enterprise Applications

Shelly Kramer

ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This wayfinding tech is designed to enable employers to address the unique challenges of hybrid work environments and improve today’s employee experience — and it’s pretty cool.
CX mergers, acquisitions, funding
Alex Gaw

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Call center automation
Keith Kirkpatrick

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Ron Westfall

T-Mobile Enlists Key 5G Partners to Take 5G Private Wireless to the Next Level with 5G ANS

Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network options and capabilities as well as bolsters T-Mobile’s overall 5G private networks and mobile edge compute portfolio proposition.
Shelly Kramer

Kyndryl and NetApp Global Alliance Aims to Fast-Track Cloud Transformation, Data Insights

Futurum principal analyst Shelly Kramer explores the emerging partnership between Kyndryl and NetApp, the latest in a string of partnerships for Kyndryl that expand its portfolio of cloud transformation solutions, with emphasis on NetApp’s data management capabilities and expertise.
Keith Kirkpatrick

The Impact of Vocal Tones on Persuasiveness

Recent Study Could Have Implications for How to Handle CX Interactions
Oracle customer experience
Alex Gaw

Oracle Adds Customer Data Platform Functionality to Oracle Service

New Oracle Unity Integration Drives More Personalized Customer Service
Daniel Newman

Cisco Q3 Revenue Hits $12.8B, Flat Year-over-Year, While Non-GAAP EPS Up 5%, as Financial Impacts Arrive Due to Covid-19 Lockdowns in China and the War in Ukraine

Futurum analysts Daniel Newman and Todd R. Weiss examine Cisco’s Q3 results, with revenue hitting $12.8B, which was flat year-over-year, as financial impacts arrive due to Covid-19 lockdowns in China and the war in Ukraine.
Daniel Newman

IBM and Amazon Web Services Sign Collaboration Agreement

Daniel Newman

Talking SAP Sapphire, Marvell Acquires Tanzanite, Micron Investor Day, Zoho Marketing Plus – The Six Five Webcast

Talking SAP Sapphire, Marvell Acquires Tanzanite, Micron Investor Day, Zoho Marketing Plus. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman.
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