Login

Category: Enterprise Applications

Customer experience research studies
Alex Gaw

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Daniel Newman

Sales Teams Need a Transformation, Microsoft is Ready to Deliver

In our latest research brief, Sales Teams Need a Transformation, Microsoft is Ready to Deliver, done in partnership with Microsoft, we analyze the current sales environment and look at what impactful changes to CRMs could be made to drive a meaningful transformation.
mdiamond@futurumresearch.com

Poly Raises the Bar with its new Poly Studio R30 Video Bar Targeted at Small Meeting Spaces

Futurum analyst Michael Diamond evaluates Poly’s new Poly Studio R30, designed for organizations needing higher-quality solutions for hybrid workers leveraging huddle rooms.
Consumer emotion and sentiment
Keith Kirkpatrick

Developing Deeper Emotional Connections with Customers

Case Studies from Zappos and Domino’s Pizza Show How Brands Can Go the Extra Mile to Forge Stronger Bonds
Sherril Hanson

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Contact center AI and automation
Keith Kirkpatrick

Helping Agents Respond to Inquiries Via Automation and AI

ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
Zoom and Genesys partnership
Alex Gaw

Zoom and Genesys Expand Partnership with New CX Offering

Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
Daniel Newman

Poly’s FY Q4 2022 Earnings Reflect a Slight Headwind but Brace for Market Share Gains with Hybrid Workers and Commercial Offices in the Future

Futurum analysts Daniel Newman and Michael Diamond examine Poly’s most recent Fiscal Q4 2022 earnings and shed light on how the combined Poly and HP entity is positioned for growth and market share gains in the future.
mdiamond@futurumresearch.com

Microsoft Introduces its Updated Budget-Friendly Surface Laptop Go 2

Futurum analyst Michael Diamond discusses Microsoft’s recent Surface PC, the Surface Laptop Go 2, which is a budget-friendly notebook aimed at businesses and consumers wanting a notebook with great functionality that will not break the bank.
Telecommunications customer service
Keith Kirkpatrick

Is Zero-Touch the Answer for Telcos?

Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
Daniel Newman

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and continued pressures from the Russian and Ukraine conflict.
Daniel Newman

Salesforce Q1 2023 Revenue Up 24% YoY as Subscriptions Gain

Futurum Research analysts Daniel Newman and Todd R. Weiss dive into the latest Salesforce Q1 2023 earnings numbers, revealing the story behind the company’s 24 percent Q1 revenue growth and its earnings outlook for the rest of 2023.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.