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Category: Enterprise Applications

Daniel Newman

Zoom Earnings, Perspectives Analyst Event

The Six Five team dives into the latest Zoom Earnings and their recent Perspectives Analyst Event.
Daniel Newman

Salesforce Q2 2023 Revenues up 22% YoY

Futurum’s Daniel Newman and Michael Diamond cover Salesforce’s Q2 2023 earnings results and how the cloud-based CRM category remains a strategic priority for organizations that view customer centricity and organizational connectedness as integral to business success.
Ron Westfall

Nokia and Google Smartly Advance 4G/5G Network Slicing

Futurum’s Ron Westfall assesses why the Nokia Google collaboration to deliver network slicing capabilities to Android 13 devices, such as Google Pixel 6 (Pro), can provide the network slicing innovations key to unlocking CSP delivery of innovative use case-specific 4G/5G services and applications.
Lauren Kirkpatrick

Delivering Meeting Equality for the Workplace of the Future

In our latest white paper, Delivering Meeting Equality for the Workplace of the Future, done in partnership with Poly, we analyze the current office environment, how organizations are shifting their plans for the future, and the technology solutions that organizations are considering to make hybrid work work.
Customer experience research studies and surveys
Alex Gaw

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Topics Include Conversation Automation, Technology’s Role in Creativity, Customer Engagement Among Banks, and More
Daniel Newman

Zoom Earnings Hit $1.09B in Q2, Up 8% YoY from Q2 2021

Futurum analysts Daniel Newman, Shelly Kramer, and Todd R. Weiss share their insights as Zoom earnings hit $1.09B in Q2, up 8 % YoY from Q2 2021 as the video conferencing, cloud contact center, and chat company faces a changing future as workers begin to return to their offices post Covid-19.
Daniel Newman

Cisco Q4 2022 and FY 2022: Delivering Business Momentum and Beating Expectations

Futurum’s Daniel Newman and Ron Westfall examine Cisco’s Q4 2022 and FY 2022 results and why they see the Q4 results as impressive since Cisco beat on both top and bottom accented by a strong top line beat as well as exhibiting the competitive foundation required to power continued investments in innovation throughout its networking, security, collaboration, and optimized applications portfolios.
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Supporting live agents telecommunications
Keith Kirkpatrick

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Amdocs Customer Engagement Solution for CSPs Benefits Both Contact Center and Retail Store Workers and Customers
Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers
Shelly Kramer

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers

Futurum principal analyst Shelly Kramer explores the importance of customer lifecycle management and why it’s a game-changer not only for UC vendors, but for their customers as well. And it is most definitely the smart path forward.
Shelly Kramer

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales phone calls that can help them close deals, be more effective salespeople, better serve customers, etc. And the addition of the Microsoft Dynamics 365 native integration should be a game-changer for a lot of sales teams as well.
Daniel Newman

GlobalFoundries Earnings, Qualcomm Collab

The Six Five team discusses GlobalFoundries earnings and their Qualcomm Collab.
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