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Category: Digital Leadership & CIO

Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Ron Westfall

Orange Bets on Amdocs to Monetize 5G Experimental Network

Orange selects Amdocs as the monetization engine for its 5G experimental network with the strategic objective of validating AI-driven, software-based, cloud-first architectures as key to powering 5G SA network builds. Futurum’s Ron Westfall explores why the inclusion of Amdocs in Orange’s multi-vendor, cloud-native experimental 5G SA network is essential to advancing 5G use cases and business outcomes as well as bolstering the Open 5G cause including Open RAN.
Daniel Newman

Making Markets EP6: Earnings and Investor Day Updates Week Ending September 17, 2021 — Oracle, Cisco

On this episode of The Making Markets podcast, host Daniel Newman shares his insights on earnings and Investor Day updates from Oracle and Cisco.
Steven Dickens

SUSE Announces Q3 Earnings and Updates on Rancher Growth

Futurum analyst Steven Dickens provides his take on the recently announced Q3 earnings from SUSE. With SUSE having recently acquired Rancher Labs and IPO’ing the business in May, this second set of numbers was crucial to demonstrate execution and growth and the company delivered. SUSE showed strong growth and positive signals across all areas of the business, including Cloud adoption and launched new solutions and even hinted at acquisitions in the near-term future.
Keith Kirkpatrick

CX in the Telecommunications Industry

Software Platforms, Applications, and Services: Global Market Analysis and Forecasts
Steven Dickens

Temenos and Zafin Availability on IBM Financial Services Cloud Platform Shows Banking-aaS Technology Stack Starts to Gain Traction

Futurum Research Senior Analyst Steven Dickens provides his take on the announcements this week by banking software and SaaS vendors Temenos and Zafin as they look to partner with IBM Cloud. Banks have unique regulatory, security, and transactional requirements and industry-focused cloud offerings are being developed by hyperscale public cloud vendors to service these unique requirements and software vendors play a key role in driving adoption.
Daniel Newman

Luminar and Intel Mobileye Partner on Robotaxi Service

Daniel Newman

IBM Power E1080 Server Announcement

Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Olivier Blanchard
Olivier Blanchard

Part Two of Series: More on 5G RFFE and Why It’s Part of the 5G Puzzle

What is RF Front End (RFFE), and what part does this critical mobile technology play in delivering advanced RF-Modem systems? These are just the first two answers that Futurum senior analyst Olivier Blanchard answers in this three-part series about how RFFE is already solving the growing engineering complexities of 5G, perhaps chief among them how to elegantly solve mmWave challenges, deliver high performance solutions like Qualcomm’s X65 modem-RF system, and provide high speed, low latency connectivity to mobile devices, vehicles, and IOT devices.
Shelly Kramer

Zoom’s Zoomtopia 2021 — Zoom is Not Playing When it Comes to Conferences, Events, Contact Center and Leveling Up Collaboration Offerings

Futurum lead analyst Shelly Kramer breaks down the announcements from Zoom’s Zoomtopia 2021 event where it’s clear that Zoom is not playing when it comes to conferences, events, the contact center, and leveling up collaboration offerings to meet the needs of the hybrid workplace.
Daniel Newman

The Show Must Go On: IAA Mobility – The Six Five Webcast

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the tech news stories that made headlines this week including IAA Mobility announcement from Qualcomm, Webex and Google partner up, Zoom and Neat, and more topics you won't want to miss.
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