Category: Digital Leadership & CIO

Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Futurum’s Ron Westfall examines why Amdocs’ acquisition of MYCOM OSI provides the AI/ML-powered service assurance and Kubernetes (K8S) capabilities needed to deliver end-to-end service and network orchestration across CSP 5G SA and cloud environments, especially AWS, that also fulfill growing CSP demand for intent-driven closed loop operations delivered through AIOps and automated remediation.
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Futurum’s principal analyst Daniel Newman covers the news out of Microsoft Build 2022 around The Microsoft Power Platform Updates. The releases and updates to the platform continue to solidify Microsoft’s commitment to the low-code space.
Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network options and capabilities as well as bolsters T-Mobile’s overall 5G private networks and mobile edge compute portfolio proposition.
Futurum’s principal analyst Shelly Kramer explores news out of PegaWorld iNspire 2022 of Pega’s newly announced expanded partnership with Google Cloud, designed to help accelerate enterprise digital transformation through increased choice and flexibility.
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Futurum Analyst in Residence Jared Klee analyzes blockchain startup Chainalysis’s $170 million Series F and Storyline product announcements and discusses why new investigative tools are needed in cryptocurrency and why how government agencies are rapidly catching up to the bad guys.
Futurum analyst Michael Diamond looks at Qualcomm’s updated Snapdragon Mobile Platforms an and how they are making the gaming and photography experience much richer for the premium Android smartphone segment.
Futurum Analyst in Residence Jared Klee analyzes Ripple’s $100 million commitment to global carbon and considers Ripple’s multiyear commitment to carbon neutrality, the many partnerships the company’s is striking as it attempts to lift the entire ecosystem, and how the approach contrasts with the rhetoric-heavy action-light announcements around proof of work blockchains.
Futurum Analyst in Residence Jared Klee analyzes Circle’s industry-first weekly USDC stablecoin transparency report announcement and explores how Circle has positioned USDC to become among the most trusted and transparent stablecoins and how the company can further cement its leadership by leading industry-wide change.
Futurum analyst Steven Dickens provides his take on the recently announced updates to Rancher and NeuVector. At the recent KUBECON Europe event, SUSE took the opportunity to expand on its vision for container security and provide updates to its strategic container management platform Rancher.

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