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Category: Customer Experience

Daniel Newman

Transformative Trends Influencing the Professional Services Industry – Futurum Tech Webcast Interview Series

On this special episode of the Futurum Tech Webcast – Interview Series host Daniel Newman is joined by Hans Kroes, Global VP and Head of the Industry Business Unit for Professional Services at SAP and Ross Dawson, Keynote Speaker, Strategy Advisor, Bestselling Author, and Entrepreneur. Their discussion focused on transformative trends in the Professional Services Industry.
Alex Gaw

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Customer insights and feedback new products
Sherril Hanson

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

New Solutions Focus on Customer Feedback and Insights
Customer motivation
Alex Gaw

Persado Launches Customer Motivation Report

First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
mdiamond@futurumresearch.com

Amazon Alexa Live 2022 Featured Exciting Updates for Smart Home and Connected Devices and Big Developer Incentives

Futurum analyst Michael Diamond discusses some of the key announcements made at the Amazon Alexa Live 2022 event and explores how he expects those announcements to increase Amazon Alexa’s partner ecosystem as well as serving to create greater entanglement for users in the future.
Daniel Newman

Apple M2-Based MacBook Air Lukewarm Reviews

The Six Five team discusses Apple M2-Based MacBook Air Lukewarm Reviews.
Customer experience journey feedback
Sherril Hanson

Tracking Feedback Along a Customer Journey: cxomni

Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Customer reviews and reputation management
Sherril Hanson

Review Data Grows in Importance as Another Information Stream

Benefits of Reputation Management Are Many if Action is the Key Component
Customer experience research studies
Alex Gaw

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Customer insights and feedback
Sherril Hanson

Benefits of Insights & Feedback Technologies for End Users

The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Customer experience research studies
Alex Gaw

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
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