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Category: CRM

Keith Kirkpatrick

Customer Success Teams Help Build Meaningful Customer Engagement

Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Alex Gaw

Salesforce Report: Rising Shopper Expectations Put Pressure on Brands and Retailers to Redefine Customer Engagement Strategies

Shopping Journeys Are More Complex, and Shoppers Are Less Forgiving
Sherril Hanson

Customer Relationship Management in Travel & Hospitality

Keith Kirkpatrick

B2B Personalization for CX Vendors

Alex Gaw

Is Cutting Customer Service the Answer for Companies to Cope with Rising Inflation?

Sacrificing CX to Cut Costs Is a Short-Sighted Approach, Experts Say
Alex Gaw

Zendesk to Acquire Momentive of SurveyMonkey Fame

Goal Is to Create a Leading Customer Intelligence Company
Keith Kirkpatrick

Using Video to Improve CX

Alex Gaw

Report: Good CX Remains Top Issue, Consumers Say

Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
Alex Gaw

SugarCRM Expands Presence in Latin America with New Partner

Miami-Based TCP is New Partner and Master Distributor
Daniel Newman

Salesforce’s Dreamforce 2021

Alex Gaw

Salesforce Builds Rich Profiles of Its Customers Through New Streaming Platform

Salesforce+ Features Original Videos and Conference Content from the CRM Giant
Alex Gaw

CRM Software Firm Optimove Secures New $75 Million Investment Round

The Israeli-Based Software Developer Will Earmark the Money to Boost Company Growth
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