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Category: AI

Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Daniel Newman

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks down the importance of this deal and why it signals a growing level of maturity for both companies.
Daniel Newman

IBM Launches New Telum Processor

IBM announces the upcoming new IBM Telum Processor. Telum is IBM's first processor that contains on-chip acceleration for AI inferencing. Futurum's Daniel Newman discusses this new on-chip hardware acceleration. It's designed to help customers achieve business insights at scale across banking, finance, trading, insurance applications and customer interactions.
Alex Gaw

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
Alex Gaw

AI-Focused Firms Fuel Numerous CX Acquisitions This Year

Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
Daniel Newman

Plus Completes Driverless Semi Truck Highway Demonstration

Daniel Newman

NVIDIA Advances Instant AI

Keith Kirkpatrick

Financial Services CX: Leveraging Digital Assistants to Provide Automation

Shelly Kramer

Five9 Announces Updates to Practical AI Solutions for Low-Code Developments for Contact Centers

While it’s been an exciting week for Five9 with news of its impending Zoom acquisition, the company has made some important updates to practical AI solutions for low-code developments for contact centers that are newsworthy as well. Futurum’s Shelly Kramer walks through the updates and provides her analysis here.
Daniel Newman

50+ New Developer Tools Announced at Amazon’s Alexa Live 2021

Steven Dickens

Zoho Advances BI and Analytics Platform With New Self-service Approach, Aiming to Radically Transform Data Integrity and Business Insights

Futurum Research Senior Analyst, Steven Dickens provides his analysis on the new functionality announced today by Zoho. With a focus on radically improving the ease of manipulation of data and a focus on enhancing data integrity, Zoho is transforming the insights business users can get from disparate data sources.
Steven Dickens

Micro Focus Announces First Half Results, Turnaround Continues

Futurum’s Steven Dickens analyzes first half 2021 results for Micro Focus and finds encouraging news on the company's strategic focus on three year back end transformation and the forging of encouraging partnerships. Micro Focus is focused on explosive growth areas of the market so should be one to watch as they continue to deliver on operational execution.
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