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Author: Sherril Hanson

Rison Software customer win with Nissan
Sherril Hanson

Rison Software Brings CX, EX, and Training Together

New Deal with Nissan Is a Game Changer for the Company
Workhuman interview
Sherril Hanson

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Recognition Programs Support Engagement and Retention with Proven ROI
Twilio and Qualtrics integration
Sherril Hanson

Twilio-Qualtrics Integration Supports Enriched Customer Profiles

Twilio VP of Product Management Kathryn Murphy Shares Insights on Enhanced Journey Orchestration
Zoho employee experience
Sherril Hanson

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Technology Aims for Interactions to Be Seamless, Effortless, and Efficient
Sherril Hanson

Qualtrics Announces General Availability of Manager Assist

Dash Research Interviews Wojtek Kubik, Qualtrics Head of Product Management, EX: Upcoming Features to Double Down on Employee Wellbeing and Engagement
Qualtrics X4 Announcements
Sherril Hanson

QualtricsX4 Announcements

Purpose-Built Solutions for Frontlines and New Partnerships
Qualtrics X4 media and analyst briefing
Sherril Hanson

Qualtrics X4 is Back

Focus on AI, CrossXM, Frontline, and Customer Journeys
Gamification in contact centers
Sherril Hanson

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Employee experience survey on DEI priorities
Sherril Hanson

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

Data Brings Transparency to How Employees View Equity Efforts
Alchemer workflow product launch
Sherril Hanson

Alchemer Launches Workflow Product to Help Companies Close the Loop

New Product Allows for Cross-Enterprise Data Usage and Triggered Actions
Exemplifi and Chatmeter studies on online reviews
Sherril Hanson

Research Points to the Importance of Online Reviews

Data from Emplifi and Chatmeter Show Consumers Reliant on Reviews for Purchasing Decisions
KDDI Oracle mobile payments
Sherril Hanson

KDDI Partners with Oracle to Update Mobile Payment and Customer Loyalty Infrastructure

Popular Programs Will See Faster Payment Processing
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