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Author: Shelly Kramer

IoT Analytics at the Edge
Shelly Kramer

IoT Analytics at the Edge

What is edge computing and how does it improve our lives? That’s what this on-demand webinar from SAS—called IoT Analytics at the Edge: Faster, Cheaper and Smarter—explores.
A Non-Geek’s A-to-Z Guide to the Internet of Things
Shelly Kramer

A Non-Geek’s A-to-Z Guide to the Internet of Things

Defining the Internet of Things (IoT) isn’t easy which is why SAS defined 101 IoT terms in this helpful guide A Non-Geek’s A-to-Z Guide to the Internet of Things. Check it out.
The Internet of Things: What it is and Why it Matters
Shelly Kramer

The Internet of Things: What it is and Why it Matters

SAS created an excellent resource on the IoT to help businesses better understand what it is, how it’s impacting our world, and why this technology matters for the future.
Shelly Kramer

Experience 2030: The Future of Customer Experience is Now–Futurum Tech Podcast

In this episode of the Futurum Tech Podcast, fellow analyst Fred McClimans and I took a quick run through our recently published research report done in partnership with SAS, Experience 2030: The Future of Customer Experience is Now. We also talked about Russian hackers, China’s crackdown on deepfakes and fake news, employees who want to get Away from the trendy DTC luggage company, TikTok’s speedy settlement of the lawsuit on children’s data, and Toys ‘R Us and the brand’s new non-store store that may or not be kind of creepy. Join us for a listen, and if you’ve not yet hit the ‘subscribe’ button do, you won’t be sorry.
Why a Service Provider Makes All the Difference for Your AI Projects
Shelly Kramer

Why a Service Provider Makes All the Difference for Your AI Projects

AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the difference maker.
New Research: 2019 B2B Digital Buyers’ Journey
Shelly Kramer

New Research: 2019 B2B Digital Buyers’ Journey

Our newest research report, done in partnership with SAP, takes a deep dive into the trends, practices, challenges, and behaviors relating to the digital buying of enterprise software solutions. We surveyed 1,000 global decision-makers, enterprise software buyers, and IT leaders to see what matters most to them, as well as the challenges and frustrations they face. If you’re the in the business of selling software understanding customer preferences is, well, a pretty important part of your ability to be successful. Put 2019 Digital Buyers’ Journey: Trends, Challenges, and Predictions on your must-read list.
The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering
Shelly Kramer

The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering

Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
What’s Next for Tech? 2020 Predictions
Shelly Kramer

What’s Next for Tech? 2020 Predictions

What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new (and what we expect in 2020) as it relates to digital transformation, customer experience, RPA, Intelligent Automation and more.
Exploring the Challenges and Opportunities with AI
Shelly Kramer

Exploring the Challenges and Opportunities with AI

Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
Shelly Kramer

The State of Automation: RPA, AI, and Intelligent Automation–Futurum Tech Podcast

This week’s episode of Futurum Tech Podcast we shared insights from our research report The State of Automation 2019: RPA, AI, and Intelligent Automation, done partnership with Automation Anywhere. We discussed Amazon challenging the award of the DoD’s $10 billion cloud services contract to Microsoft, the new strategic alliance between Microsoft and Salesforce, and how knowing the information Knightscope’s security robots are collecting (and feeding into a massive facial recognition database) is enough to make them seem more creepy than cute.
Shelly Kramer

The State of Automation 2019: RPA, AI, and Intelligent Automation

Amazon is Changing the Returns Game, Without Consumers Even Noticing
Shelly Kramer

Amazon is Changing the Returns Game, Without Consumers Even Noticing

Amazon is changing the returns game, largely without consumers even noticing. In fact, I predict the ecommerce giant is also working to change the ecommerce delivery game as well, and is already quietly going about the business of retraining customers and resetting expectations. Here’s how.
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