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Frontline Workers – Sizing the Opportunity for Workplace Communications and Collaboration

This report focuses on one of the two segments of the workforce, specifically on Frontline Workers versus Knowledge Workers. This report provides a framework for vendor product teams to evaluate opportunities in the frontline worker segment with a basis in concrete definitions, categories, broad personas, and counts. Organizations should use this framework as a starting point for the development of their own personas.

This report draws on data from the World Trade Organization (WTO), The International Labour Organization (ILO), and ILO’s International Standard Classification of Occupations (ISCO), as well as The Futurum Group’s internal database of qualitative and quantitative research and analysis of enterprise communications platforms, technologies, services, and devices.

Market Landscape: Global SIP – An Analysis of The Providers Managing PSTN Interconnect

This landscape report defines many commonly used terms in the Global SIP market, reveals the primary benefits sought by customers, provides an overview of the major vendors in the market, including segmentation and differentiating characteristics, and offers forward-looking trends that may impact GSIP and unified communications.

Vendors researched include: British Telecom (BT), Orange Business Services (OBS), Telefonica, Verizon, LoopUp, PureIP, Lumen, NTT, Colt, Microsoft, Cisco Webex, and Zoom.

Market SpotCheck: Online Meetings – CY Q3 2022 (July – September 2022)

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8×8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom.

This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.

Roam Raises $30M and Enters Beta to Push the Future of Work Forward

Sean Spradling, senior analyst at Wainhouse, part of The Futurum Group of companies, covers news of Roam, a new entrant in the virtual headquarters segment of workplace communications, closing their Series A round of funding for $30.6M and why we should expect to see more.

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Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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