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Author: Keith Kirkpatrick

Keith Kirkpatrick

The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns

New Dash Research Webinar and White Paper Examine the State of the CX Market and Predictions for 2022, Including Increased Use of Artificial Intelligence and Collaboration Tools for Hybrid Workplaces
Keith Kirkpatrick

The State of the CX Market in 2021

The State of the CX Market in 2021 and Predictions for 2022
Keith Kirkpatrick

Michigan State University to Launch CX Master’s Degree

Keith Kirkpatrick

Five Questions for Rich Green, Chief Product Officer with SugarCRM

Keith Kirkpatrick

Backend AI: Not Just for Customer-Facing Bots

Keith Kirkpatrick

Post-Purchase Strategies to Improve Retail CX

Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
Keith Kirkpatrick

Customer Success Teams Help Build Meaningful Customer Engagement

Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Keith Kirkpatrick

Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives

AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
shopping appointments cx
Keith Kirkpatrick

Using Appointment-Based Shopping to Improve CX

Keith Kirkpatrick

B2B Personalization for CX Vendors

Keith Kirkpatrick

Artificial Intelligence for CX Applications

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications
Keith Kirkpatrick

Customer Experience and Customer Engagement Market to Surpass $100 Billion in Annual Worldwide Revenue by 2026

Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow
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