Smartsheet Implements Gen AI-Powered Assistant for Its Employees

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for other companies seeking to deploy a gen AI chatbot.
Case Study: Arapahoe Libraries Leveraging Copilot for Microsoft 365

Keith Kirkpatrick, Research Director with The Futurum Group, discusses a case study example of efficiency, workflow enhancement, and overall service improvements delivered through Microsoft Copilot AI technology.
Image Generation Technology for Enterprise Use

In our latest Market Insight Report, Image Generation Technology for Enterprise Use, we define the technology that enables text-to-image generation, cover the potential use cases and benefits of the technology, discuss the technical models and processes behind the technology, explore the risks involved with using the technology, and focus on the current and future commercial market for the technology.
Leveraging CDPs to Support Access to Data, AI, and Automation

In our latest Market Insight Report, Leveraging CDPs to Support Access to Data, AI, and Automation, we define the CDP market, detail the top market drivers, discuss the core capabilities that should be embedded in any CDP solution, discuss pricing structures, identify how CDPs are deployed within the technology stack, cover the key functionality of CDPs, and discuss key market trends.
How Wells Fargo is Approaching Estate Settlement with Empathy & Efficiency – Six Five On the Road

At PegaWorld 2024, Wells Fargo’s Sangeeta Doss joins Six Five Media host Keith Kirkpatrick to share her insights on modernizing estate settlement with a mix of technology and compassion. This approach not only improves efficiency but also significantly enhances the client experience during challenging times.
Microsoft Dynamics 365 Contact Center Goes GA

Keith Kirkpatrick, Research Director with The Futurum Group, covers the general availability of Microsoft Dynamics 365 Contact Center, and discusses the features and potential impact of the solution on the CCaaS market.
Enhancing Security and Efficiency with Smartsheet Advance

Keith Kirkpatrick, Research Director, Enterprise Applications, explores how Smartsheet Advance transforms enterprise work management with enhanced efficiency and security. The new suite of premium capabilities addresses the challenges of managing complex workflows and ensuring data security and compliance.
How SAP and CleaVision Are Saving Sight in Newborns

Keith Kirkpatrick, Research Director, Enterprise Applications, reports on how SAP and CleaVision’s innovative AI technology prevents infant blindness in India. This partnership leverages machine learning to enhance early diagnosis and treatment, particularly in regions with limited medical resources.
Enterprising Insights, Episode 30 – Predictions at the Halfway Point of 2024

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses his six predictions for the 2024 enterprise SaaS market, and whether he was accurate or missed the mark.
Elastic’s Commitment to ESG: Highlights from the Third Annual Sustainability Report

The Futurum Group’s Keith Kirkpatrick examine’s Elastic’s commitment to ESG and highlights from their third annual sustainability report.
Enterprising Insights, Episode 29 – Industry News and a CX Rant

In this episode, host Keith Kirkpatrick covers industry news from the past week, including a briefing with Cloud Eagle, a new product announcement from NetSuite, and Adobe’s terms and conditions updated.
Oracle NetSuite Announces NetSuite SuiteSuccess Healthcare Edition

Keith Kirkpatrick, Research Director with The Futurum Group, covers NetSuite SuiteSuccess Healthcare Edition, a new solution from the ERP vendor focused on enabling greater efficiency and easier compliance with healthcare regulations.
