Author: Keith Kirkpatrick

ServiceNow’s Q3 FY2024 Results Highlight AI-Driven Growth & Expansion
October 25, 2024

ServiceNow’s Q3 FY2024 Results Highlight AI-Driven Growth & Expansion

Keith Kirkpatrick, Research Director at The Futurum Group, discusses ServiceNow's Q3 2024 financial performance, Now Platform, Workflow Data Fabric, and strategic partnerships contributing to the company’s AI initiatives....
Enterprising Insights: Episode 40 - Wrapping up Smartsheet Engage and Zendesk AI Summit
October 17, 2024

Enterprising Insights: Episode 40 – Wrapping up Smartsheet Engage and Zendesk AI Summit

Keith Kirkpatrick shares his insights on the key developments and their potential impact on businesses from the recent Smartsheet Engage and Zendesk AI Summit. Dive into the discussion for a...
Kyndryl Launches Services to Accelerate AI Adoption for Microsoft 365 Copilot
October 15, 2024

Kyndryl Launches Services to Accelerate AI Adoption for Microsoft 365 Copilot

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Kyndryl's new AI services for Microsoft 365 Copilot, accelerating workplace transformation through high-impact AI use cases tailored to business...
Will Adobe’s New Creativity and Scalability Enhancements Deliver Value?
October 15, 2024

Will Adobe’s New Creativity and Scalability Enhancements Deliver Value?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the new product announcements made at Adobe MAX. He discusses Adobe’s core strengths in the market, which is...
Will Zendesk’s New AI Tools Deliver Better Service to Customers and Workers?
October 15, 2024

Will Zendesk’s New AI Tools Deliver Better Service to Customers and Workers?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Zendesk, and discusses the benefits for its customers. He also discusses the company’s solid...
Enterprising Insights: Episode 39 - Microsoft's Industries Approach
October 14, 2024

Enterprising Insights: Episode 39 – Microsoft’s Industries Approach

In this episode of the Six Five Webcast Enterprising Insights, Keith Kirkpatrick discusses Microsoft's targeted approach to industries. Highlighting how the company's innovative use of AI, cloud technologies, and strategic...
Smartsheet ENGAGE Conference, New Product Upgrades, & More
October 9, 2024

Will Smartsheet’s New Enhancements Drive Efficiency and Better Work Management?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He also discusses the company’s embrace...
Will Agents Finally Help SaaS Vendors Drive Revenue from GenAI
October 7, 2024

Will Agents Finally Help SaaS Vendors Drive Revenue from GenAI?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the proliferation of AI agents, and discusses the key elements vendors must consider to drive customer adoption and...
New AI-Powered Innovations for Copilot+ PCs and Windows 11
October 7, 2024

New AI-Powered Innovations for Copilot+ PCs and Windows 11

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on AI in personal computing, exploring how AI-powered innovations in Copilot+ PCs and Windows 11 are set to revolutionize...
Zoho Launches Low-Code IoT Platform with Industry-Specific Solutions
October 2, 2024

Zoho Launches Low-Code IoT Platform with Industry-Specific Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zoho's new low-code IoT platform, highlighting its four vertical-specific solutions in manufacturing and energy industries to enhance efficiency and...
Zendesk Ventures Launches Fund to Drive AI-First CX Innovation
October 1, 2024

Zendesk Ventures Launches Fund to Drive AI-First CX Innovation

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience...
Adobe's Holiday E-commerce Forecast GenAI and Its Impact on Shopping Behavior
October 1, 2024

Adobe’s Holiday E-commerce Forecast: GenAI and Its Impact on Shopping Behavior

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on how generative AI is reshaping the holiday shopping experience, driving personalization, and transforming consumer behaviors for the 2024...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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