Author: Keith Kirkpatrick

Enterprising Insights, Episode 31 – Market Insight Report Spotlights
July 18, 2024

Enterprising Insights, Episode 31 – Market Insight Report Spotlights

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick discusses two Market Insight Reports he authored at futurumgroup.com, focusing on Text-to-Image Generation Technology for the Enterprise,...
Salesforce Debuts Einstein Service Agent
July 17, 2024

Salesforce Debuts Einstein Service Agent

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s Einstein Service Agent, which is designed to help improve self-service and agent-driven support experiences by leveraging AI and automation....
OpenText Announces New Enhancements in Its Cloud Edition 24.3 Release
July 17, 2024

OpenText Announces New Enhancements in Its Cloud Edition 24.3 Release

Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of OpenText Cloud Edition 24.3, which incorporates AI to drive enhancements across its Business Clouds, Business AI, and Business...
Review: Poly Voyager Free 20 Wireless Earbuds
July 12, 2024

Review: Poly Voyager Free 20 Wireless Earbuds

Keith Kirkpatrick, Research Director with The Futurum Group, reviews HP Poly’s Voyager Free 20 earbuds, covering its features and functionality and assessing the product’s ability to meet the needs of...
Smartsheet Implements Gen AI-Powered Assistant for Its Employees
July 11, 2024

Smartsheet Implements Gen AI-Powered Assistant for Its Employees

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for...
Case Study: Arapahoe Libraries Leveraging Copilot for Microsoft 365
July 11, 2024

Case Study: Arapahoe Libraries Leveraging Copilot for Microsoft 365

Keith Kirkpatrick, Research Director with The Futurum Group, discusses a case study example of efficiency, workflow enhancement, and overall service improvements delivered through Microsoft Copilot AI technology....
Market Insight Report Image Generation Technology for Enterprise Use
July 9, 2024

Image Generation Technology for Enterprise Use

In our latest Market Insight Report, Image Generation Technology for Enterprise Use, we define the technology that enables text-to-image generation, cover the potential use cases and benefits of the technology,...
Leveraging CDPs to Support Access to Data AI and Automation
July 9, 2024

Leveraging CDPs to Support Access to Data, AI, and Automation

In our latest Market Insight Report, Leveraging CDPs to Support Access to Data, AI, and Automation, we define the CDP market, detail the top market drivers, discuss the core capabilities...
How Wells Fargo is Approaching Estate Settlement with Empathy & Efficiency - Six Five On the Road
July 8, 2024

How Wells Fargo is Approaching Estate Settlement with Empathy & Efficiency – Six Five On the Road

At PegaWorld 2024, Wells Fargo’s Sangeeta Doss joins Six Five Media host Keith Kirkpatrick to share her insights on modernizing estate settlement with a mix of technology and compassion. This...
Microsoft Dynamics 365 Contact Center Goes GA
July 5, 2024

Microsoft Dynamics 365 Contact Center Goes GA

Keith Kirkpatrick, Research Director with The Futurum Group, covers the general availability of Microsoft Dynamics 365 Contact Center, and discusses the features and potential impact of the solution on the...
Enhancing Security and Efficiency with Smartsheet Advance
July 3, 2024

Enhancing Security and Efficiency with Smartsheet Advance

Keith Kirkpatrick, Research Director, Enterprise Applications, explores how Smartsheet Advance transforms enterprise work management with enhanced efficiency and security. The new suite of premium capabilities addresses the challenges of managing...
How SAP and CleaVision Are Saving Sight in Newborns
July 3, 2024

How SAP and CleaVision Are Saving Sight in Newborns

Keith Kirkpatrick, Research Director, Enterprise Applications, reports on how SAP and CleaVision's innovative AI technology prevents infant blindness in India. This partnership leverages machine learning to enhance early diagnosis and...

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