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Author: Keith Kirkpatrick

Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps
January 30, 2024

Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps

Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language...
Pega Introduces New Generative AI Assistant
January 29, 2024

Pega Introduces New Generative AI Assistant

Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to...
Salesforce Announces New Data and AI Innovations for Retailers
January 26, 2024

Salesforce Announces New Data and AI Innovations for Retailers

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s retailer-focused generative AI and data announcements, and discusses the key aspect that retailers will need to address to take full...
ServiceNow Q4 2023 Earnings Exceed Guidance, Driven by Generative AI
January 26, 2024

ServiceNow Q4 2023 Earnings Exceed Guidance, Driven by Generative AI

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q4 and FY 2023 earnings and discuss how the company has successfully leveraged generative AI to drive revenue growth....
Enterprising Insights: Episode 9 – NRF Wrap-up and Insights
January 25, 2024

Enterprising Insights: Episode 9 – NRF Wrap-up and Insights

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses the highlights from the National Retail Federation’s 2024 Big Show, and discusses the challenges retailers and vendors will face...
SAP Meets or Exceeds All Key Financial Metrics for FY 2023
January 25, 2024

SAP Meets or Exceeds All Key Financial Metrics for FY 2023

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SAP’s Q4 and FY 2023 earnings and discuss the impact of the company’s planned restructuring....
Microsoft Announces New Front- and Back-End Retail Technologies
January 24, 2024

Microsoft Announces New Front- and Back-End Retail Technologies

Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s retail-focused announcements, and discusses how these innovations will help retailers improve operations and their customers’ experiences....
Market Insight Report: Field Service Software
January 22, 2024

Market Insight Report: SaaS-Based Generative AI Pricing Trends

In our latest offering, Market Insight Report: SaaS-Based Generative AI Pricing Trends, we detail the current state of enterprise-focused SaaS platform pricing, discuss how generative AI features are being delivered...
SAP Announces AI Capabilities to Improve Retail Business Processes
January 22, 2024

SAP Announces AI Capabilities to Improve Retail Business Processes

Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP’s retail-focused announcements and discusses how these data-led innovations will help retailers improve operations and their customers’ experiences....
Unlocking Value with AI: Opportunities for Retailers in 2024
January 19, 2024

Unlocking Value with AI: Opportunities for Retailers in 2024

Our latest Research Report, Unlocking Value with AI: Opportunities for Retailers in 2024, completed in partnership with Microsoft, covers retailer and consumer perceptions of how and where AI should be...
Intel and DigitalBridge Group Announce the Formation of Articul8
January 19, 2024

Intel and DigitalBridge Group Announce the Formation of Articul8

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Articul8, a new enterprise-focused generative AI platform created by Intel and DigitalBridge, and discusses its potential for competing...
Google Announces New AI Powered Tech for Retailers
January 18, 2024

Google Announces New AI Powered Tech for Retailers

The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences....

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