Author: Keith Kirkpatrick

Redefining AI Agent Lifecycle Management with Agentforce Testing Center
December 10, 2024

Redefining AI Agent Lifecycle Management with Agentforce Testing Center

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Salesforce’s Agentforce Testing Center, highlighting how its tools, such as secure sandboxes, synthetic testing, and analytics, redefine AI agent lifecycle management....
Smartsheet’s Q3 FY2025 Earnings: Strong Financials and Strategic Milestones
December 9, 2024

Smartsheet’s Q3 FY2025 Earnings: Strong Financials and Strategic Milestones

Keith Kirkpatrick, Research Director at The Futurum Group, explores Smartsheet’s Q3 FY2025 results, focusing on its 17% revenue growth, customer retention strategies, and the $8.4B acquisition by Blackstone and Vista...
Smartsheet’s Collections to Improve Workspace Collaboration and Security
December 6, 2024

Smartsheet’s Collections to Improve Workspace Collaboration and Security

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Smartsheet’s collections feature and curated content sharing, improved workspace collaboration, and enhanced security, which aim to improve the work management platform....
Salesforce Q3 FY25: Agentforce Momentum, AI Advancements, and Strategic Insights
December 5, 2024

Salesforce Q3 FY25: Agentforce Momentum, AI Advancements, and Strategic Insights

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Salesforce's Q3 FY25 earnings. Key topics include the financial impact of its Agentforce AI platform, cRPO growth, strategic acquisitions, and the...
Microsoft Ignite 2024 Transforming Enterprises with AI Innovations
November 27, 2024

Microsoft Ignite 2024: Transforming Enterprises with AI Innovations

Keith Kirkpatrick, Research Director at The Futurum Group, explores Microsoft Ignite 2024's AI advancements, such as Microsoft Copilot Studio, new AI agents, and governance tools, which are transforming enterprise workflows....
Wrapping Up Adobe MAX - Six Five Webcast Enterprising Insights
November 26, 2024

Wrapping Up Adobe MAX – Six Five Webcast Enterprising Insights

Host Keith Kirkpatrick shares insights on Adobe MAX, including new AI advancements in Creative Cloud and the importance of responsible AI development....
Gen AI Revolutionizes QE: Insights from the 2024 World Quality Report
November 20, 2024

GenAI Revolutionizes QE: Insights from the 2024 World Quality Report

Keith Kirkpatrick, Research Director at The Futurum Group, discusses the 2024 World Quality Report’s insights on how Generative AI is transforming Quality Engineering—additional insights on AI-driven test automation, upskilling challenges,...
Oracle Unveils Next-Generation EHR to Redefine Healthcare Delivery
November 20, 2024

Oracle Unveils Next-Generation EHR to Redefine Healthcare Delivery

Keith Kirkpatrick, Research Director at The Futurum Group, explores Oracle’s next-generation EHR and its potential to revolutionize healthcare. Focused on AI integration and personalized care, this innovation positions Oracle as...
Will Generative Video Revolutionize Content Creation in Enterprise?
November 13, 2024

Will Generative Video Revolutionize Content Creation in Enterprise?

Keith Kirkpatrick, Research Director at The Futurum Group shares his opinion of the new generative video tools, and discusses the challenges vendors will need to address in order to drive...
Twilio's Q3 FY2024 Earnings: Leveraging AI to Drive Customer Engagement
November 1, 2024

Twilio’s Q3 FY2024 Earnings: Leveraging AI to Drive Customer Engagement

Keith Kirkpatrick, Research Director at The Futurum Group, explores Twilio's Q3 earnings, focusing on how AI advancements and robust data integration are driving growth and transforming customer engagement for today's...
OpenText’s Q1 FY2025 Earnings Highlight Growth in Cloud and AI Solutions
November 1, 2024

OpenText’s Q1 FY2025 Earnings Highlight Growth in Cloud and AI Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, discusses OpenText's Q1 2025 results, reflecting strategic technological advancements and emphasizing growth in cloud services, artificial intelligence, and cybersecurity....
Microsoft Q1 FY2025 Earnings: Record Growth Driven by AI and Cloud Services
October 31, 2024

Microsoft Q1 FY2025 Earnings: Record Growth Driven by AI and Cloud Services

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Microsoft’s Q1 FY2025 earnings, where record growth in AI and cloud segments, including Azure OpenAI and Microsoft 365 Copilot,...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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