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Author: Keith Kirkpatrick

Salesforce Announces Major Design Update to Slack Platform
Keith Kirkpatrick

Salesforce Announces Major Design Update to Slack Platform

New Slack User Experience Designed to Enhance Users’ Focus and Productivity
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Data Integration Tool Will Unify HR and IT Systems and Data, Simplifying Complex HR Workflows via Automation
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
Cisco Enhances Its Extended Detection and Response Ransomware Solution
Keith Kirkpatrick

Cisco Enhances Its Extended Detection and Response Ransomware Solution

New Version Incorporates Recovery Capabilities via a Cohesity Integration
Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of hybrid work environments.
Luminar Q2 Earnings Beat Expectations, Revenue Grows to $16.2 Million
Daniel Newman & Keith Kirkpatrick

Luminar Q2 Earnings Beat Expectations, Revenue Grows to $16.2 Million

Lidar Technology Provider Sees Path to Profitability by 2025
Daniel Newman and Keith Kirkpatrick at The Futurum Group cover Luminar’s Q2 2023 earnings, and examine the key factors that will help position the LiDAR technology provider for future success in late 2023 and beyond.
Zoom Announces Developer Ecosystem Framework
Keith Kirkpatrick

Zoom Announces Developer Ecosystem Framework

Support for Integrations to Help Customers Run Best-in-Breed Applications With Zoom Functionality
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also setting the table for future platform sales opportunities.
OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth
Steven Dickens & Keith Kirkpatrick

OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth

Strong Revenue Growth Driven by Healthy Enterprise Cloud Bookings and Rising ARR
Steven Dickens, VP and Practice Leader and Keith Kirkpatrick, Research Director at The Futurum Group share their insights on OpenText’s Q4 and FY 2023 earnings. OpenText Inc. has reported strong Q4 and FY 2023 performance, driven by significant growth in ARR and cloud bookings. Notably, the company achieved its tenth consecutive quarter of organic growth in constant currency for both cloud and ARR. OpenText also launched a new version of its customer experience management platform, integrating technology from its acquisition of Micro Focus setting a target to return Micro Focus to organic growth in 2024.
ServiceNow Announces Expanded GenAI Tools
Keith Kirkpatrick

ServiceNow Announces Expanded GenAI Tools

Service Management Vendor Also Announces New AI-Embedded SKUs for ITSM, CSM, and HRSD Offerings
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.
Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD
Keith Kirkpatrick

Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD

New Consortium Will Promote Standardization, Development, Evolution, and Growth of 3D Content Industry
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of the Alliance for OpenUSD, a consortium announced to support the development of a 3D content standard and innovation, and discusses the need for such a standard with technology that can be deployed across a plethora of use cases and industries.
CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO
Sherril Hanson & Keith Kirkpatrick

Customer Experience IQ Dashboards

Customer Experience (CX) dashboards focus on 7 segments of the market including Contact Center, Customer Data & Analytics, Customer Data Platform, Customer Data Feedback, Customer Relationship Management, Employee Experience, and Personalization & Optimization.
ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption
Keith Kirkpatrick

ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption

New Program Combines an AI Front End, Development and Compute Resources, and AI Transformation Services
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.
Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption
Keith Kirkpatrick

Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption

Dynamics 3Enterprise and Premium Customers Can Access Copilot Within Their Existing Licenses
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into Microsoft’s decision to provide Copilot GPT features within the license terms of its Enterprise and Premium versions of the Dynamics 365 family of products, and discusses the benefits and challenges for the company and its customers.
Valence Releases Its 2023 State of SaaS Security Report
Keith Kirkpatrick

Valence Releases Its 2023 State of SaaS Security Report

Vendor Highlights Main Types of SaaS Breaches, Provides 14 SaaS Security Recommendations, and 3 Future Predictions
Keith Kirkpatrick, Research Director at The Futurum Group, covers the release of Valence’s 2023 State of SaaS Security report, and details the best practices for mitigating risk by tightening access procedures, even at the risk of creating more worker friction.
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