Author: Keith Kirkpatrick

Smartsheet Customer Success: Efficiency and Visibility Gains
March 28, 2025

Smartsheet Supports Efficiency and Visibility Gains Across Enterprise Operations

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights into how enterprise clients use Smartsheet to improve execution speed, reporting visibility, and operational efficiency across distributed project teams....
Will Orchestration Tools Help in Delivering Agentic AI Promises?
March 26, 2025

Will Orchestration Tools Help Vendors Deliver on Their Agentic Promises?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the importance of orchestration tools for helping customers realize ROI from AI agent deployments that reach across disparate...
Can Industry-Focused ERP Vendors Grab Market Share from Stalwarts?
March 19, 2025

Can Industry-Focused ERP Vendors Grab Market Share from Stalwarts?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the ERP software category, and discusses the importance of smaller vendors highlighting industry-specific features to attract new customers....
Will ServiceNow’s Yokohama Release Deliver Value to Enterprises?
March 13, 2025

Will ServiceNow’s Yokohama Release Deliver Value to Enterprises?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights into ServiceNow’s announcements around the Yokohama platform release and the acquisition of Moveworks....
Oracle Q3 FY 2025 Earnings Show Strong RPO Growth Amid Cloud Expansion
March 11, 2025

Oracle Q3 FY 2025 Earnings Show Strong RPO Growth Amid Cloud Expansion

Keith Kirkpatrick and Daniel Newman at The Futurum Group examine Oracle’s Q3 FY 2025 earnings, highlighting record RPO growth, expanding AI infrastructure, and deepening multi-cloud adoption....
Does a Group Focused on Agentic AI at AWS Signal Enterprise Prioritization?
March 6, 2025

Does a Group Focused on Agentic AI at AWS Signal Enterprise Prioritization?

Keith Kirkpatrick and Dion Hinchcliffe at The Futurum Group share insights into AWS’s announcement around the formation of an agentic AI group, and discuss potential product offerings for the cloud...
Google Gen AI Live & Labs - Can Google Drive Public Sector Migration?
March 5, 2025

Google Gen AI Live & Labs – Can Google Drive Public Sector Migration?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the Gen AI Live & Labs Event, which focused on Google’s activity in the public sector and education...
AI Ambitions vs. Reality: WalkMe Report Exposes Enterprises’ Digital Waste
March 5, 2025

AI Ambitions vs. Reality: WalkMe Report Exposes Enterprises’ Digital Waste

Keith Kirkpatrick, Research Director at The Futurum Group, examines WalkMe’s 2025 report on the AI adoption gap, enterprise inefficiencies, and the role of digital adoption in maximizing AI ROI....
Salesforce Q4 FY 2025 Results Deliver Strong AI Growth, but FY 2026 Outlook Disappoints
February 28, 2025

Salesforce Q4 FY 2025 Results Deliver Strong AI Growth, but FY 2026 Outlook Disappoints

Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Salesforce’s Q4 FY 2025 earnings, highlighting AI growth, margin expansion, and concerns over muted FY 2026 guidance....
Zendesk to Acquire Local Measure to Strengthen Its AI-Driven Contact Center Solutions
February 27, 2025

Zendesk to Acquire Local Measure to Strengthen Its AI-Driven Contact Center Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Zendesk’s acquisition of Local Measure and its impact on AI-powered contact centers, enterprise growth, and AWS integration....
Does Salesforce and Google’s Partnership Raise the Bar for AI Agent Capability?
February 27, 2025

Does Salesforce and Google’s Partnership Raise the Bar for AI Agent Capability?

The Futurum Group analysts share their insights on the partnership between Salesforce and Google, which is designed to provide more capability for Agentforce agents, and offer greater service capabilities for...
Current Applications used at Enterprise Organizations
February 24, 2025

Five Types of Enterprise Software Currently Underpinning Application Ecosystems

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the most-utilized enterprise application, based on Futurum Intelligence decision maker survey data, and provides future growth forecasts for...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.