Author: Keith Kirkpatrick

Zendesk Ventures Launches Fund to Drive AI-First CX Innovation
October 1, 2024

Zendesk Ventures Launches Fund to Drive AI-First CX Innovation

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience...
Adobe's Holiday E-commerce Forecast GenAI and Its Impact on Shopping Behavior
October 1, 2024

Adobe’s Holiday E-commerce Forecast: GenAI and Its Impact on Shopping Behavior

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on how generative AI is reshaping the holiday shopping experience, driving personalization, and transforming consumer behaviors for the 2024...
Enterprising Insights: Episode 38 – Dreamforce Wrap-Up
September 26, 2024

Enterprising Insights: Episode 38 – Dreamforce Wrap-Up

In this episode, Futurum Group Research Director Keith Kirkpatrick discusses the key highlights, areas of emphasis, and takeaways from Dreamforce, including Agentforce, Data Cloud enhancements, and the Agentforce Partner Network....
Can Google Cloud’s Generative AI Lead the Way in Customer Engagement
September 25, 2024

Can Google Cloud’s Generative AI Lead the Way in Customer Engagement?

Steven Dickens, Paul Nashawaty, and Keith Kirkpatrick with The Futurum Group share insights on Google Cloud's latest innovation as Google launches their new Customer Engagement Suite with Gemini AI, a...
Dreamforce Announcements Focus on AI, Agentforce, and Cloud Enhancements
September 24, 2024

Dreamforce Announcements Focus on AI, Agentforce, and Cloud Enhancements

Keith Kirkpatrick and Paul Nashawaty with The Futurum Group share insights on the many Dreamforce announcements, focused largely on Agentforce AI, enhancements to Data Cloud, and improvements to other Salesforce...
Enterprising Insights: Episode 37 – Oracle CloudWorld Analyst Takes and Takeaways
September 19, 2024

Enterprising Insights: Episode 37 – Oracle CloudWorld Analyst Takes and Takeaways

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick is joined by Robert Kramer, VP and principal analyst at Moor Insights & Strategy, and Guy Currier, CTO...
Oracle Announces New AI-Powered Features for Fusion Apps
September 18, 2024

Oracle Announces New AI-Powered Features for Fusion Apps

Keith Kirkpatrick, Research Director with The Futurum Group, shares his insights on Oracle’s Fusion Applications innovations announced at CloudWorld, and discusses the company’s key challenges....
Zoho Announces Revamped Version of Zoho Analytics
September 16, 2024

Zoho Announces Revamped Version of Zoho Analytics

Keith Kirkpatrick, Research Director with The Futurum Group, discusses Zoho Analytics, its core features and benefits, and how the vendor must pivot its enterprise sales strategy to highlight business ROI....
Adobe’s Q3 2024 Earnings Show Continued Strength Across All Segments
September 16, 2024

Adobe’s Q3 2024 Earnings Show Continued Strength Across All Segments

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Adobe’s Q3 2024 earnings, analyzing subscription growth across key segments and how AI is shaping the company’s future....
Enterprising Insights: Episode 36 – Enterprise Application Pricing Shifts
September 12, 2024

Enterprising Insights: Episode 36 – Enterprise Application Pricing Shifts

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses the shifting pricing models used by SaaS vendors, in response to the growing use of automation and...
Adobe Reinforces Messaging to Content Creators Around GenAI, IP
September 11, 2024

Adobe Reinforces Messaging to Content Creators Around GenAI, IP

Keith Kirkpatrick, Research Director with The Futurum Group, discusses Adobe’s message reinforcement around genAI and creator IP rights, and provides his views on why this is an important and necessary...
NetSuite Announces Significant New Product Innovations
September 11, 2024

NetSuite Announces Significant New Product Innovations

Keith Kirkpatrick, Research Director with The Futurum Group, shares his insights on NetSuite’s new product features and enhancements made at SuiteWorld, and discusses why these updates are critical for the...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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