Author: Keith Kirkpatrick

ServiceNow Q1 FY 2025 Results Top Expectations as AI, Subscription Sales Grow
April 24, 2025

ServiceNow Q1 FY 2025 Results Top Expectations as AI, Subscription Sales Grow

Keith Kirkpatrick, Research Director at The Futurum Group, unpacks ServiceNow’s Q1 FY2025 earnings beat, driven by strong AI-led subscription growth, CRM and workflow expansion, and disciplined guidance amid U.S. budget...
SAP Q1 FY 2025 Results Exceed Profit Forecasts as Cloud ERP Drives Growth
April 23, 2025

SAP Q1 FY 2025 Results Exceed Profit Forecasts as Cloud ERP Drives Growth

Keith Kirkpatrick and Daniel Newman at The Futurum Group examine SAP’s Q1 FY 2025 earnings, highlighting strong cloud ERP growth, rising AI adoption, and resilience amid macro and tariff pressures....
Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise
April 18, 2025

Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise?

Futurum analysts Brad Shimmin and Keith Kirkpatrick cover the latest developments from Tableau Conference, focused on the new AI and data-management enhancements to the visualization platform....
HR Software Market Dominated by Microsoft, SAP, Workday, and Oracle
April 17, 2025

HR Software Market Dominated by Microsoft, SAP, Workday, and Oracle

Keith Kirkpatrick, Research Director at The Futurum Group, reveals key findings from its enterprise IT decision maker survey, which found a preference for HR offerings from entrenched enterprise SaaS vendors....
Smartsheet Enhances Enterprise Scability, Automation, Security
April 16, 2025

Will Smartsheet’s Product Investments Address Work Management Challenges?

Keith Kirkpatrick, Research Director at The Futurum Group, examines Smartsheet’s enterprise enhancements in automation, scalability, and security and its positioning against Microsoft, Asana, and Monday.com....
Is Oracle’s AI Agent Studio the Missing Layer for Enterprise-Wide Automation?
April 15, 2025

Is Oracle’s AI Agent Studio the Missing Layer for Enterprise-Wide Automation?

Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Oracle’s AI Agent Studio, a platform enabling enterprise users to create, manage, and extend AI agents across Fusion Cloud Applications without...
Google Cloud Next 2025: The Yellow Brick Road to AI Transformation
April 14, 2025

Google Cloud Next 2025: The Yellow Brick Road to AI Transformation

Nick Patience, AI Practice Lead at The Futurum Group, shares his insights - along with those of colleagues - on Google’s Cloud Next 25 event, held last week in Las...
OpenText Expands Enterprise Automation with Titanium X and CE 25.2
April 14, 2025

OpenText Expands Enterprise Automation with Titanium X and CE 25.2

Keith Kirkpatrick, Research Director at The Futurum Group, examines OpenText’s Titanium X rollout, which introduces AI agents across enterprise functions to support automation, security, and cloud-native....
Unlocking the Total Economic Value of Smartsheet
April 9, 2025

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational impact, revealing how Smartsheet helps...
Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology
April 2, 2025

Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum Group in collaboration with Logitech,...
Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?
April 1, 2025

Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on Zendesk Relate, announcing the company’s Resolution Platform, Employee Service Suite, and the full embrace of an outcome-based pricing...
Building Unified Intelligence for SMBs: The Foundation for CX with Epicor - Six Five Media Virtual Webcast
April 1, 2025

Building Unified Intelligence for SMBs: The Foundation for CX with Epicor – Six Five Media Virtual Webcast

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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