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Author: Keith Kirkpatrick

Accelerating Integration Modernization with Composable Development
January 18, 2024

Accelerating Integration Modernization with Composable Development

In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and...
Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market
January 17, 2024

Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers....
Automation Anywhere Launches New Benchmarking Services
January 16, 2024

Automation Anywhere Launches New Benchmarking Services

Keith Kirkpatrick, Research Director with The Futurum Group, covers Automation Anywhere’s announcement of new benchmarking services designed to help companies maximize their automation investments....
Market Insight Report Breaking Down Generic Versus Specialized ERP Software
January 11, 2024

Market Insight Report: Breaking Down Generic versus Specialized ERP Software

In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be...
Twilio Announces Management Change to Quell Investor Discontent
January 10, 2024

Twilio Announces Management Change to Quell Investor Discontent

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a CEO change at Twilio and discusses how that change might help to underscore more confidence in the...
The Enterprise Application Market Outlook for 2024
January 4, 2024

The Enterprise Application Market Outlook for 2024

Keith Kirkpatrick Research Director with The Futurum Group, discusses trends that are predicted to emerge within the SaaS market in 2024 and provides recommendations to vendors seeking to take advantage...
Conversational CX Provider Quiq Focuses on Digital CX and Automation
January 3, 2024

Conversational CX Provider Quiq Focuses on Digital CX and Automation

Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique....
WalkMe Analyst Day Recap: Putting DAP Front and Center
December 28, 2023

WalkMe Analyst Day Recap: Putting DAP Front and Center

Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI....
How People Analytics and AI Can Enhance a Human-Centric Work Environment - Futurum Tech Webcast
December 21, 2023

How People Analytics and AI Can Enhance a Human-Centric Work Environment – Futurum Tech Webcast

In this episode, Ahgora’s Thiago Quadros and Angelo Frigeri discuss the value of applying analytics and AI to HR processes and functions, the potential effect of AI on workers and...
Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 - Enterprising Insights, Episode 7
December 21, 2023

Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 – Enterprising Insights, Episode 7

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry...
Salesforce to Acquire Incentive Compensation Management Provider Spiff
December 21, 2023

Salesforce to Acquire Incentive Compensation Management Provider Spiff

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its...
ServiceNow to Acquire Task Mining Company UltimateSuite
December 20, 2023

ServiceNow to Acquire Task Mining Company UltimateSuite

Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity....

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