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Author: Alex Gaw

CX customer wins and case studies
Alex Gaw

Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree

U.S. Bank, UK G-Cloud 13, Dr. Reddy’s Labs, Databricks, and Currys Are CX Partners
Contact Center as a Service
Alex Gaw

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

Salesforce Contact Center Offers Automation and Intelligence in Real Time
Customer experience acquisitions and funding news
Alex Gaw

10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds

Also: AB Tasty and WebFx Acquire New Properties Epoq and Nutshell
Holiday season hiring trends
Alex Gaw

US Retailers Hesitate to Hire More People for Busy Holiday Season

New UKG Report: Retail Stores Predicted to be Seriously Understaffed
CX customer wins and case studies
Alex Gaw

Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage

Partners Include PODS, Abu Dhabi Digital Authority, Indegene, and Holiday Factory
Customer experience for US veterans
Alex Gaw

US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans

Contract Awarded Through the Veterans’ Employment and Training Service to Technical Assent LLC
CX surveys and research studies
Alex Gaw

New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems

Also: New South Wales in Australia Launches World’s Biggest CX Survey
Metaverse virtual contact center
Alex Gaw

Japan’s transcosmos and NTT Launch Demo of Virtual Contact Center in the Metaverse

The Test Sought to Find New Ways of Working for Employees
CX acquisitions and funding news
Alex Gaw

New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds

Acquired Companies Include Rock Solid, 60K, TruMobility, and Woopra
CX customer wins and case studies
Alex Gaw

Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia

Partners Include Saatva, Yulu Bikes, Nakheel, Mister Auto, and Swanson Health Products
Qualtrics contact center product announcements
Alex Gaw

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
CX funding news
Alex Gaw

New Funding Activity for Bloomreach, Klaus, and Ovation

New Capital Infusions Seek to Help Companies Expand and Scale Growth
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