Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital
Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial intelligence (AI)-powered customer relationship management (CRM) software at First Tech Federal Credit Union, the country’s ninth largest credit union. The software, Pega Customer Service […]
Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds
Algolia Acquires Search.io, Combining Keyword and Vector Search Algolia, the provider of a hybrid search engine combining keyword and vector search, is acquiring Search.io, whose flagship product, Neuralsearch, is a vector search engine that uses hashing technology on top of vectors to provide price performance at scale. Algolia will combine its keyword search and Search.io’s Neuralsearch […]
Department of Homeland Security Launches Hiring Initiative to Transform CX
The U.S. Department of Homeland Security (DHS) has launched a new hiring initiative to transform its CX and improve service delivery. The largest CX hiring initiative of its kind by any federal agency, the new program aims to hire hundreds of technologists with product management and CX expertise to support digitalization efforts at DHS agencies […]
Uncertainty Confronts the Workplace; Employees and HR Feel Pressure
As economic headwinds swirl through markets and industries, uncertainty hangs over the workplace today with employees continuing to quit while companies freeze hiring and rescind job offers, according to a new report from performance management company 15Five. In a July 2022 survey of 500 human resources (HR) leaders and 1,000 U.S. adults with full-time employment, […]
New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto
Accenture-NASCA: State Chief Administrators Can Help Improve Government Customer Service Citizens wish for new and improved digital services from their governments, and the chief administrators in each state are uniquely positioned to help meet evolving customer service expectations, notes a new report from professional services provider Accenture and the National Association of State Chief Administrators […]
Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks
Edify Signs 45,000-User Deal in Europe CX company Edify recently completed a substantive call center and unified communications (UC) deal in which its new customer, a European telecom provider, will begin implementing the Edify platform for 45,000 call center agents. Information on both the size of the deal and the identity of the European provider […]
CDP Provider Amperity Opens New Australian Office
Amperity, the Seattle-based customer data platform (CDP) provider for enterprise consumer brands, is expanding in the Asia-Pacific (APAC) market with the opening of a new office in Australia. Billy Loizou, the company’s area vice president, will lead Amperity’s sales and marketing efforts and build a team of experts to help brands in the APAC market make better use […]
New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly
451 Research: Conversation Automation Is a Must for Companies Businesses that adopt conversation automation solutions powered by artificial intelligence (AI) are more likely to stand out in the market and successfully engage with today’s savvy customers, according to new data released by 451 Research, the global analyst and consulting firm that is part of S&P […]
Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives
Pisano, the London-based all-in-one Experience Management platform provider, has been selected by Sodexo Avantaj in Turkey to bolster CX management with an eye to demonstrating and quantifying measurable results. Sodexo Avantaj is the Turkish arm of global employee recognition firm Sodexo Benefit and Rewards Services (BRS), which in turn is part of the giant French […]
M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia
Ping Identity to Be Acquired by Thoma Bravo for $2.8 Billion Ping Identity, the Denver, Colorado-based provider of intelligent identity solutions for the enterprise, has entered into a definitive agreement to be acquired by prominent private equity firm Thoma Bravo. The all-cash transaction values Ping Identity at $2.8 billion, with shareholders to receive $28.50 per […]
Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito
Amdocs Helps Vodafone Germany Accelerate Digital Transformation Amdocs, a major provider of software and services to communications and media companies, is in deep collaborative efforts with Vodafone Germany to speed up digital transformation of the German mobile telecommunications operator. The collaboration will enable Dusseldorf-based Vodafone Germany to deliver an optimized CX across all customer touchpoints […]
New Research from Five9, West Monroe, Equisoft, TechSee, and UJET
Five9: Contact Centers Are Putting Greater Importance on Employee Experience Nine out of 10 contact centers are increasing their focus on agent and employee experience (EX) because the role of the customer service representative has changed significantly, reveals a new report from Five9, the San Ramon, California-based provider of an intelligent cloud contact center platform. […]
