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Tag: Surveys

Customer experience surveys and research studies
Alex Gaw

New Research from Merkle, Talkdesk, SAS, IRIS, and Verint

Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
Employee experience research studies
Sherril Hanson

EX-Related Research from Aceup, Qualtrics, and isolved

Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
CX surveys and research studies
Alex Gaw

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
Gaps in CX program implementations
Alex Gaw

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

Incomplete Data and Major CX Gaps Are Cited as Factors
CX research studies and surveys
Alex Gaw

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

Research Topics Cover Food Inflation, Messaging from Financial Brands, Data Maturity, SMS Communications, and Insights on the Customer Journey
Employee experience research studies
Sherril Hanson

New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft

Company Culture and Technology Investments Are Focus Areas
Uncertainty in the workplace
Alex Gaw

Uncertainty Confronts the Workplace; Employees and HR Feel Pressure

15Five Research Shows Employees Continue to Quit and Companies Freeze Hiring
Customer experience surveys and research
Alex Gaw

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
Customer experience research studies and surveys
Alex Gaw

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Topics Include Conversation Automation, Technology’s Role in Creativity, Customer Engagement Among Banks, and More
Customer experience research studies
Alex Gaw

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Topics Include New Contact Center Emphasis, Life Insurers and Manual Processes, and More
Customer engagement research study
Alex Gaw

New Harvard Publications Report: Effective Customer Engagement is Critical

But Obstacles Get in the Way of Businesses Obtaining CX Benefits
Employee experience research studies
Sherril Hanson

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Data Points to Increased Employee Expectations, Variation in Employee Engagement Trends, and the Successes of Using Mobile Technologies with Deskless Workers
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