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Tag: Conversational AI

Zendesk Ventures Launches Fund to Drive AI-First CX Innovation
Keith Kirkpatrick

Zendesk Ventures Launches Fund to Drive AI-First CX Innovation

Zendesk Launches a Global Venture Fund to Back AI Startups, Accelerating Customer and Employee Experience Advancements Through Strategic Investments in Companies Such as PolyAI and unitQ
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience through cutting-edge technology.
CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn
Alex Gaw

CX M&A: Acquisitions by HubSpot, Vista Equity, Sharpen Tech, and Cendyn

Companies Acquired Include Clearbit, EngageSmart, Plum Voice, and PUSHTech Also: New Funding for Cogito
Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn, and Cogito.
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
Alex Gaw

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva
Alex Gaw

CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva

Tie-ups Prove Successful for Partners Aeromexico, H&M Indonesia, Republic Airways, Community Health Network, and Biopharma Firms
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amelia, Yoobic, RingCentral, Qualtrics, and Veeva Systems.
8x8 Adds Voice to AI Self-Service Capabilities
Sherril Hanson

8×8 Adds Voice to AI Self-Service Capabilities

8×8 Demonstrates Its Deepened Commitment to Contact Center Solutions Through Product Enhancements
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8x8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for self-service.
CX M&A- Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral
Alex Gaw

CX M&A: Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral

Acquired Companies Include Aivo, PowerReviews, Zevas, Horizn, and Hopin
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A news and examines new CX acquisitions by Engageware, 1WorldSync, ResultsCX, Inbenta, and RingCentral.
Sean Spradling

RingCentral Announces RingSense for Sales, The Conversational Intelligence Solution for Sales Productivity

Sean Spradling, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, unpacks RingCentral’s announcement of AI-based tools intended to make the Sales organization more productive.
4 Ways AI And ML Enhance The B2B Buyers’ Journey
Daniel Newman

4 Ways AI And ML Enhance The B2B Buyers’ Journey

Just as consumer marketing teams have found AI-driven martech to help them reach their buyers where they are, B2B marketing teams are starting to realize that AI can do similar things to enhance their business customers’ journeys.
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