Success with RPA is all about adjusting your thinking. That’s what digital transformation is all about—it’s not the technology, it’s about people. In the past we weren’t looking for (or thinking about) things like “how do we make this easier for employees” or “how do we make this better for the customer.” Now we are thinking about these things, and we’re building processes that think the way that employees think, or want and we’re focusing on what customers want and need from us.
