WALTHAM, Mass.–(BUSINESS WIRE)–CallMiner, the leading provider of conversation analytics to drive business improvement, today announced that its HITRUST boundary has earned Certified status for information security by HITRUST. HITRUST CSF Certified status demonstrates that CallMiner’s HITRUST boundary has met key regulations and industry-defined requirements and is appropriately managing risk.
CallMiner is leveraged by global organizations, across a range of industries, to uncover insights from customer interactions and drive transformational growth and improvement. In particular, for many healthcare organizations, these conversations happen with patients in the contact center – handling sensitive information related to appointments, prescriptions, billing, and more. Achieving the HITRUST CSF is validation that CallMiner is committed to delivering the technology and security that its customers require.
“While the conversations that organizations have with their customers contain the insights to drive business improvement, they are also highly sensitive. For this reason, CallMiner is constantly striving to deliver the highest level of data security and protection possible,” said Paul Bernard, president and CEO, CallMiner. “The HITRUST certification demonstrates our commitment to meeting today’s complex compliance and privacy requirements, as well as delivering the most comprehensive conversation analytics platform.”
This achievement places CallMiner in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
“In today’s ever-changing threat landscape, HITRUST is continually innovating to find new and creative approaches to address challenges,” said Jeremy Huval, Chief Innovation Officer, HITRUST. “CallMiner’s HITRUST CSF Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”
Learn more about how CallMiner works with healthcare organizations here.
About CallMiner
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.
Contacts
Media:
Ed Harrison
Inkhouse on behalf of CallMiner
callminer@inkhouse.com
+1-617-308-7873
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
