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A Survey-Based Process for More People-Centric Measurements
Amdocs Survey Finds Consumers Want More AR and MR Tech, but Need More Education and Guidance
CCaaS Provider’s Partnership with Google Cloud Enables Expansion into New Markets
Open CCaaS, New AI Capabilities, Engagement Data Insights, and Enterprise Experience Management Introduced
Using AI For Efficiency and Scale, but with a Focus on Usability and Building Trust
Pega Survey Finds Trust Issues Remain Around the Use of AI
Topics Include State of CX, CX Investment in the Middle East, Automation and CX, Bias in AI Algorithms, and Mobile App Benefits
Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
Also: Bonterra Acquires WeSpire; Databricks Ventures Invests in Catalyst
The Combination Will Provide Wellbeing and Engagement Solutions
TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles
