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Analysis of Anonymized Recordings Assists Product Managers, Developers and Engineers
Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
Companies Acquired are Botium, Pipeline, and Active.Ai; Investment Targets Include Unbxd, Caplena
Activity in the EX Segment Points to Deepening and More Widespread Investment
Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
The Purchase Brings Employee Experience Survey and Analytics Expertise
Health Systems Hyper-Personalize Patient Care Experiences to Sustain Growth
The Movement Toward Shorter and Faster Feedback Experiences Helps Fill the Need for More Real Time Data
New Abu Dhabi Government Initiative Aims to Provide World-Class CX
Effective Communication Between Customer Information Systems and All Involved Is Critical
CX Benefits Enjoyed by Gorillas, Saudi Airlines, The Nature Conservancy, Collinson Group, and European Tour
Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos

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