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Melding the Best of Physical and Digital Customer Experience Is on the Agenda for Many Companies
Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Volaris Airlines Emphasizes Messaging Services in Move to Omnichannel Customer Service
Partners Include Jos Alukkas, FuelFood.io, Westland Insurance, and digitalAudience
Also: LumApps Acquires Vizir
Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment
Interview with Dr. Sydney Heimbrock Spotlights Challenges and Solutions
But Trading and Listing Will Continue at New York Stock Exchange
New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
New Research from Perceptyx Points to Increased Anxiety and Negative Behaviors
Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
New Research from Content Guru Also Reveals Insights from CX Pros for Next Year
