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Deal Accelerates 8×8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution
Integration of NEC’s Unified Communications and Contact Center as a Service (UCaaS & CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
— Architect™ Empowers Brands with Unrivaled Ability to Use New Sources of Data and Machine Learning to Dynamically Create and Deploy Personalized Marketing Communications —
The leading event-management company will leverage the Qualtrics XM Platform™ to create a proprietary customer journey tracking tool transforming the way ASM venues interact with fans—delivering more personalized experiences and adapting to changing expectations of a post-pandemic audience
Billion-Dollar Deal Combines a Complementary Client Base and Similar Vertical Focus
Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
Enhancing CX Is Part of Administration’s New Three-Priority Equity Framework
Company Receives Highest Scores Possible in Ten Criteria including Security, Compliance, HA/DR and Multi-Domain
Subscription annualized recurring revenue (ARR) increased 36% year-over-year to $736 million
