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Organizations Can Improve Efficiency and CX by Shifting User Inquiries to a Community-Based Support Platform
Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Brands Courting High-Net Worth and Ultra-High-Net Worth Customers Must Provide Something Extraordinary and Exclusive
Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Geolocation, Device Type, Login, and Publicly Available Customer Data Can Help Surface Anomalies and Fraud Around Interactions
ACSI Survey Finds That Both Full-Service and Value-Oriented Carriers Face Challenges
Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
