The News: Appspace recently announced AI-driven integrations to its workplace experience platform that will help support streamlined workflows and the ability to better leverage data. More information on these latest enhancements can be found on the Appspace website.
AI-Driven Features in Appspace Ease Workflows & Boost User Experience
Analyst Take: Appspace is occupying a unique category that spans workplace collaboration and employee experience with solutions that focus on communications (intranet, employee app, digital signage, and content and publishing) as well as workplace management (space reservation, visitor management, and wayfinding). It is interesting to see a company unify all these areas onto one workplace experience platform, bringing benefits of integrated features, less technologies to interact with, and more connected workflows.
AI Capabilities Refine Workflows, Enhance Productivity, and Tie Together Data
Appspace took its enhancements on the road at the Integrated Systems Europe (ISE) show, demonstrating AI capabilities added last fall as well as more recently added features. The first AI-driven capabilities Appspace rolled out focused on connecting data, improving workplace communications, and easing workflows. To better support access to real-time data from both physical and digital workplaces, Insights AI was introduced. This capability focuses on tying together information to get a better view into employee engagement trends. Declines in productivity and attrition can be identified and onboarding improved.
Appspace Generative AI can be used to automatically summarize messages so that they can be read or heard more easily. Additionally, generative AI can be used to create content for multichannel campaigns. The time-consuming process of organizing in-person meetings is made a bit better through the use of Conversational AI, which can recommend times, locations, and workspace.
At ISE, Appspace presented three additional features, also aimed at taking on mundane activities to free employees for higher level activities:
- Content Narration and Playback allows employees to convert content more easily into podcast-type audio features, making it more accessible (and engaging) for employees; the ability to do so more quickly than normal also allows a better communication flow to ensure employees are knowledgeable and connected
- Prompt-Based Queries and Commands creates simplified conversations from complicated queries
- Smart Suggestions for Images speeds content creation and results in more visually appealing images; AI is employed to provide image suggestions derived from either the overall text or extracted keywords
Concluding Thoughts
These AI announcements show that Appspace is working on the goals set out when the company announced a funding round from Accel-KKR in September 2023, and we can expect to see expanded ways that AI will be leveraged across the company’s workplace experience platform.
The value proposition of tying together the often disparate pieces of both employee experience and workplace experience is a strong one. Especially because, from an employee viewpoint, they are not separate but an amalgamation of their day-to-day friction points and positive moments. And often these moments are a bit hidden to an employer, so it is important that companies are constantly seeking answers to questions such as:
- Are hybrid, remote, and in-person employees’ needs being met?
- Do employees feel connected to their company?
- Do they need to interact with an overwhelming number of technologies to get their jobs done? Are there too many roadblocks to their productivity?
- Are employees engaged?
- How did onboarding go and how can it be improved?
Deploying solutions that help remove points of friction and streamline technology interactions will help to support both operational efficiencies and a more positive employee experience.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other Insights from The Futurum Group:
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Author Information
As Practice Lead - Workplace Collaboration, Craig focuses on developing research, publications and insights that clarify how the workforce, the workplace, and the workflows enable group collaboration and communication. He provides research and analysis related to market sizing and forecasts, product and service evaluations, market trends, and end-user and buyer expectations. In addition to following the technology, Craig also studies the human elements of work - organizing his findings into the workforce, the workplace, and the workflows – and charting how these variables influence technologies and business strategies.
Prior to joining Wainhouse, now a part of The Futurum Group, Craig brings twenty years of experience in leadership roles related to P&L management, product development, strategic planning, and business development of security, SaaS, and unified communication offerings. Craig's experience includes positions at Poly, Dell, Microsoft, and IBM.
Craig holds a Master of Business Administration from the Texas McCombs School of Business as well as a Bachelor of Science in Business Administration from Tulane University.
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
