Insight Type: Market Coverage

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions
July 7, 2023

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions

The Futurum Group’s Ron Westfall assesses why Cisco uplifts its end-to-end Network Assurance as well as Data Center and Provider Connectivity portfolio capabilities with the Accedian and SamKnows acquisitions. Now...
Webex Expands US Federal Government Contact Center and Calling Offerings
July 5, 2023

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting...
Research Shows Field Service Management Technologies Positively Impact CX EX
July 3, 2023

Research Shows Field Service Management Technologies Positively Impact CX, EX


Sherril Hanson, Senior Analyst at The Futurum Group covers recently released research from IFS showing current telco challenges and some of the technologies that communication service providers plan on adopting...
BMC- Empowering Mainframe Data Management in the Hybrid Cloud Era
July 3, 2023

BMC: Empowering Mainframe Data Management in the Hybrid Cloud Era

The Futurum Group VP & Practice Leader Steven Dickens offers his take on the latest from BMC. BMC AMI Cloud is a portfolio that addresses the challenges of managing mainframe...
July 3, 2023

Qualcomm’s 212S and 9205S: Empowering IoT Tracking in Hard-to-Reach Areas

Futurum Group Research Director, Ron Westfall and Industry Analyst, Michael Diamond examine Qualcomm’s 212S and 9205S modems, which are designed to help manufacturers build products that need excellent satellite and...
Qualcomm and Sony Agree to Leverage Snapdragon to Power Smartphones
July 3, 2023

Qualcomm and Sony Agree to Leverage Snapdragon to Power Smartphones

Futurum industry analyst, Michael Diamond looks at the continued partnership between Qualcomm and Sony, using Qualcomm’s Snapdragon Mobile Platform for Sony’s premium and mid-tier devices....
Verint Launches Enterprise Experience Management
July 3, 2023

Verint Launches Enterprise Experience Management

Sherril Hanson, Senior Analyst at The Futurum Group, covers the launch of Verint’s Enterprise Experience Management and covers the aggressive roadmap for future capabilities....
Oracle and AMD Go All Out in Powering New Competitive Advantages with Exadata X10M Debut
July 3, 2023

Oracle and AMD Go All Out in Powering New Competitive Advantages with Exadata X10M Debut

Futurum’s Ron Westfall assesses the ways in which Exadata X10M redefines what a cloud database platform should truly deliver, including why running Oracle Database on any other platform than Exadata...
Using Telephone Outreach to Close the Loop After Negative Feedback
July 3, 2023

Using Telephone Outreach to Close the Loop After Negative Feedback

Keith Kirkpatrick, Research Director at The Futurum Group, covers an undesirable travel interaction, and discusses the best practices that were employed by the company after negative feedback was provided to...
Qualcomm S3 Gen 2 Sound Platform: Lower Latency and Sharing Audio Experiences
July 3, 2023

Qualcomm S3 Gen 2 Sound Platform: Lower Latency and Sharing Audio Experiences

The Futurum Group Industry Analyst, Michael Diamond shares his thoughts on Qualcomm’s S3 Gen 2 Sound Platform that promises to make the Bluetooth gaming experience much more friction-free, while Auracast...
ServiceNow, Cognizant Team to Push AI Innovation
July 3, 2023

ServiceNow, Cognizant Team to Push AI Innovation

Mark Beccue, Research Director at The Futurum Group examines ServiceNow and Cognizant’s new partnership to push AI innovation. The piece explores how the partnership is another sign of a larger...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

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If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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