Insight Type: Events

Is the Cloud Too Expensive for Agentic AI? Dell Bets on Localized Tokens
May 20, 2026

Is the Cloud Too Expensive for Agentic AI? Dell Bets on Localized Tokens

Brad Shimmin and Nick Patience share their insights on Dell's expansion of the Dell AI Factory with NVIDIA, exploring how localized agentic infrastructure and data partnerships provide a secure alternative...
Disrupt Legacy ITSM
May 14, 2026

Freshworks Bets on AI Agent Studio to Disrupt Legacy ITSM

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Freshworks' AI Agent Studio disrupts legacy ITSM vendors with native integrations, no-code deployment, and platform-first ServiceOps positioning....
SAP Bets the Enterprise on Autonomous AI, But Can It Deliver?
May 14, 2026

SAP Bets the Enterprise on Autonomous AI, But Can It Deliver?

Keith Kirkpatrick, VP and Research Director at Futurum covers the news from SAP Sapphire 2026, and discuss the impact of the company’s AI-focused announcements on the market and on ERP...
Can ServiceNow's Real-Time Data Foundation Make Autonomous AI a Reality?
May 8, 2026

Can ServiceNow’s Real-Time Data Foundation Make Autonomous AI a Reality?

Keith Kirkpatrick, VP & Research Director at Futurum, covers major announcements from Day 2 at ServiceNow Knowledge 2026, and discusses their impact on SaaS vendors and end customers....
Can ServiceNow’s Autonomous AI Foundation Finally End the Enterprise ETL Tax
May 8, 2026

Can ServiceNow’s Autonomous AI Foundation Finally End the Enterprise ETL Tax?

Brad Shimmin at Futurum explores ServiceNow's major architectural shift toward a real-time data foundation. This update rearchitects the platform for the era of autonomous agents, collapsing the wall between operational...
Tableau Dismantles the BI Dashboard With a Graph-Powered Leap Into Headless, Agentic Analytics
May 7, 2026

Tableau Dismantles the BI Dashboard With a Graph-Powered Leap Into Headless, Agentic Analytics

Brad Shimmin, Research Director at Futurum, analyzes Tableau’s leap to agentic analytics, leveraging a Knowledge Engine grounded in 33 million semantic models to drive autonomous, closed-loop enterprise actions....
Agentic Layer
May 6, 2026

Is Twilio’s Next Generation Platform the Missing Agentic Layer for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Twilio's Next Generation Platform aims to be the foundational agentic layer for intelligent, memory-driven customer conversations at...
Autonomous Workforce
May 6, 2026

ServiceNow Bets the Platform on Governed, Autonomous AI Orchestration

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines ServiceNow's Knowledge 2026 announcements, including the Autonomous Workforce and AI Control Tower designed to orchestrate governed...
AWS Pushes the Agent Stack Quick, Connect Verticals, OpenAI on Amazon Bedrock
May 4, 2026

AWS Pushes the Agent Stack: Quick, Connect Verticals, OpenAI on Amazon Bedrock

Mitch Ashley, Keith Kirkpatrick, Fernando Montenegro, and Alex Smith of Futurum Research share their analysis of AWS’s What’s Next event, where Quick, Connect verticals, and OpenAI on Amazon Bedrock reposition...
Agentic ERP Model
May 1, 2026

Can NetSuite’s Agentic ERP Model Survive the SaaS ‘Apocalypse’ and Win the Next AI Platform War?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Digital Workflows at Futurum, examines how NetSuite's agentic ERP model aims to deliver real AI ROI and counter the fragmenting...
Fusion Applications
May 1, 2026

Oracle Bets on Outcome-Driven AI Agents, But Will Enterprises Buy the Vision?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines Oracle's pivot toward AI agents embedded in Fusion Applications, analyzing enterprise demand for measurable business value,...
Workhuman Bets on Data, AI, and Experience to Drive Business Outcomes
May 1, 2026

Workhuman Bets on Data, AI, and Experience to Drive Business Outcomes

Keith Kirkpatrick, VP & Research Director at Futurum, covers Workhuman Live, and shares his insights into how the company’s transformation is being designed to help customers align workers with desired...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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