Insight Type: Industry News

December 3, 2021

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimization (WFO) by Independent Research Firm

December 3, 2021

Tech Mahindra acquires 100% stake in Activus Connect, a leading provider of work at home customer experience management solutions

December 3, 2021

Ericsson to Acquire Vonage for $6.2 Billion

December 3, 2021

CVS Health and Microsoft announce new strategic alliance to reimagine personalized care and accelerate digital transformation

December 3, 2021

Medallia Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer

December 2, 2021

ACTO Integrates Life Sciences Education Platform with Veeva CRM

December 2, 2021

All for One Group acquires cloud specialist blue-zone to expand its customer experience expertise and its own product business

December 2, 2021

Alida Named a Visionary in 2021 Gartner® Magic Quadrant™ for Voice of the Customer Solutions

December 2, 2021

Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience

December 2, 2021

The Six Ingredients for Supercharging B2B CX

December 2, 2021

Bloomreach and Fast Partner to Make Any Digital Marketing Channel Shoppable With a Single Click

December 2, 2021

CallMiner Named a Top Place to Work for 2021 by The Boston Globe

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.