Insight Type: Industry News

December 7, 2021

CX Specialist Genesys Raises $580 Million in New Funding Round

December 7, 2021

Quadient reports solid nine-month 2021 sales performance and expects strong commercial momentum to continue into the fourth quarter

December 7, 2021

CallMiner Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

December 7, 2021

Smart Communications Study Reveals the Increasing Role Personalized, Omnichannel Conversations Play in Creating an Exceptional Customer Experience and Building Trust

December 7, 2021

NICE Receives “Artificial Intelligence Solution of the Year” Award from 2021 National Technology News

December 7, 2021

Digital Insurance Claims Management Languishes, J.D. Power Finds

December 7, 2021

Cisco Is Taking CX to the Cloud

December 7, 2021

Ceridian Acquires ADAM HCM to Extend Global Leadership

December 7, 2021

Top-Performing Businesses Engage with Customers in a Mature Omnichannel Environment, New Survey Finds

December 7, 2021

CX Solution Source Expands Solution Offering to “make CX simple”

December 7, 2021

TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations

December 7, 2021

Alida Welcomes New Vice President of Corporate Development

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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