Insight Type: Industry News

January 5, 2022

New Benchmark Research from Incisiv and Genesys: Only 15% of Retailers Offer a Differentiating Experience When it Comes to Omnichannel Customer Service

January 5, 2022

FICX Finishes 2021 With Record Accomplishments

January 5, 2022

Algonomy Announces Intent to Acquire the Business of Linear Squared, AI-Powered Retail and CPG Demand Planning & Forecasting Provider

January 4, 2022

Contactless Technology Adoption Shows No Sign of Slowing in Travel & Hospitality

January 4, 2022

Leaning in on the Digital Patient Experience

January 4, 2022

Bajaj Capital Transforms 360-Degree Customer Experience with SimpleCRM

January 4, 2022

Genpact Expands Its Experience Business, Rightpoint, with the Acquisition of Hoodoo Digital

January 4, 2022

Treasure Data Announces Support for AWS for Automotive Initiative

January 4, 2022

Pegasystems Appoints Katherine Parente as Chief People Officer

January 4, 2022

JourneyTrack.io Announces Launch of its SaaS Experience Management Platform

January 4, 2022

i3 Broadband Selects InMoment as Their Experience Improvement Partner

January 3, 2022

Clarivate Acquires Patient Connect to Address Increasing Need for Global Personalized Data

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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