Menu
Become a Client

Insight Type: Industry News

CX Wins for Medallia, MoEngage, Appier, and Luminoso
August 29, 2023

CX Wins for Medallia, MoEngage, Appier, and Luminoso

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Wins for SugarCRM, Medallia, Amdocs, Amperity, and Freshworks
August 21, 2023

CX Wins for SugarCRM, Medallia, Amdocs, Amperity, and Freshworks

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
August 16, 2023

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Talking Open Source: Why a Software Bill of Materials Is Business-Critical
August 15, 2023

Talking Open Source: Why a Software Bill of Materials Is Business-Critical

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights after talking with Red Hat security expert Vincent Danen at Open Source Summit 2023 about maintaining a Software...
CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight
August 15, 2023

CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest mergers-and-acquisitions stories in the CX space including moves by Five9, Payoneer, Perceptyx, and Gainsight....
Glassbox Helps Tell the “Why” in User Behavior
August 10, 2023

Glassbox Helps Tell the “Why” in User Behavior

Sherril Hanson, Senior Analyst at The Futurum Group talks with Glassbox CMO Asim Zaheer and offers a view into how customer journey mapping and analysis helps get to the “why”...
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
August 10, 2023

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo
August 7, 2023

CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo. In this...
Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023
August 2, 2023

Talking Open Source With Intel’s Arun Gupta at Open Source Summit 2023

Todd R. Weiss, senior analyst with The Futurum Group, shares his insights after talking open source with Intel’s Arun Gupta at Open Source Summit 2023, including what enterprise IT leaders...
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
July 28, 2023

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Dynatrace's Hypermodal AI: Revolutionizing Observability and Security in the Digital Age
July 26, 2023

Dynatrace’s Hypermodal AI: Revolutionizing Observability and Security in the Digital Age

Steven Dickens, VP & Practice Leader at The Futurum Group shares his insights on the Dynatrace’s announcement of its Hypermodal AI capability, which is designed to improve observability and security...
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
July 26, 2023

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX....

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.