Insight Type: Industry News

Employee experience feedback
March 2, 2022

Customer Insights and Feedback Empowers the EX-CX Link

chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

Patient experience management
March 1, 2022

Patient Experience Measurement Evolves with Healthcare Consumerism

Alchemer Customer Feedback Platform
March 1, 2022

Alchemer’s Customer Feedback Platform Finds Favor with Amdocs

Lucid Motors case study
February 28, 2022

Lucid Motors: Using Immersive Tech to Create Excellent CX

Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

CRM gap between perception and reality
February 25, 2022

Validity Report: Confidence in CRM Does Not Match Reality

customer experience acquisitions and funding
February 25, 2022

M&A Update: Funding for AI-Related Tech and New Acquisitions

Customer satisfaction
February 25, 2022

Getting Beyond a Single NPS Score: A Look at QuestionPro’s NPS+

Shopping center in France
February 25, 2022

ISC-CX Partners with Properties Manager Neinver

healthcare workforce
February 24, 2022

Recognizing Workforce Experiences to Operationalize Patient Experience

research reports
February 23, 2022

New CX Research Reports Focus on Consumers, Brands, and Employers

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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