Login

Insight Type: Industry News

CX mergers and funding
Alex Gaw

M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach

One Merger Fails, Three New Acquisitions Go Through, and A New Funding Round is Completed
CX research reports
Alex Gaw

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
Patient experience journey
Avatar photo
Andrew Broderick

Patient Experience Management Reimagined

An Evolving Landscape of Innovation and Technology Solutions to Personalize and Optimize the Patient Journey
Customer intelligence
Sherril Hanson

Enterpret Launches to Support Customer Feedback Intelligence

With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
CX strategy
Alex Gaw

CXPA Outlines Key Strategic Initiatives for the Year

Tasks for Group of CX Professionals Involve New Research, Certification, and Regional Outreach
Business support systems
Avatar photo
Sue Marek

Nokia Study: 89% of Telecom Operators Plan to Upgrade Their BSS

Real-Time Charging Is the No. 1 Reason Telecom Companies Want to Invest in BSS for Their Networks
CX digital communications
Keith Kirkpatrick

Leveraging Cutting-Edge Digital Communications Channels for CX

Nascent Channels Enable Companies to Expedite Collecting Customer Feedback and Improve Intelligence-Gathering
CX case studies
Alex Gaw

CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks

Implementations Involve Digital Transformation, Organizational Benefits, Fan Engagement, and Online Agility
Employee experience feedback
Sherril Hanson

Customer Insights and Feedback Empowers the EX-CX Link

Integrating Employee Experience with Customer Experience Leads to Satisfied Customers and Successful Businesses
chatbot customer support
Keith Kirkpatrick

Evaluating Chatbots for Customer Support Applications

Chatbots Are Evolving From Rules-Based Systems to Understanding Language and Intent, Increasing Functionality and Requiring More Assurance of Proper Functioning
Patient experience management
Avatar photo
Andrew Broderick

Patient Experience Measurement Evolves with Healthcare Consumerism

Both CAHPS-Centered and Individualized Approaches to Measuring Patient Experience Are Needed
Alchemer Customer Feedback Platform
Alex Gaw

Alchemer’s Customer Feedback Platform Finds Favor with Amdocs

The Voice of the Customer Program From Alchemer Helps Amdocs Drive Actionable Insights
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.