Insight Type: Industry News

CX and support via SMS
April 28, 2022

Improving CX and Support via SMS

Medallia Latin America
April 28, 2022

Medallia Bets on Latin American Growth with CXTeam Acquisition

CX acquisitions and funding
April 27, 2022

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

Alchemer interview
April 27, 2022

Five Questions with David Roberts, CEO of Alchemer

new research studies
April 26, 2022

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

customer insights product announcements
April 26, 2022

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

Blockchain and consumer experience
April 25, 2022

ONR Report: Blockchain and Other New Tech Can Alter Consumer Experience

employee experience market forecast
April 25, 2022

Market Forecast Spotlight: Greater Spending on Employee Experience Software

CX customer wins and case studies
April 22, 2022

Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation

personalized customer experience
April 21, 2022

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

visual engagement
April 20, 2022

Using Visual Engagement Techniques to Improve Customer Support

CX mergers and funding
April 20, 2022

New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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