Insight Type: Industry News

Customer insights partnerships
May 13, 2022

Partnerships Announced by Qualtrics, InMoment, Inquba, and Alida

Employee experience investments
May 12, 2022

Starbucks and PwC Announce Huge Investments in EX

CX customer wins
May 10, 2022

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Salesforce CRM Analytics
May 10, 2022

Salesforce Launches CRM Analytics With New Features

Senior citizen customer experience
May 9, 2022

Providing Better CX for Seniors

CX acquisitions
May 6, 2022

M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April

Employee engagement
May 4, 2022

Qualtrics Launches New Products and Announces a Strong 1Q22

May 4, 2022

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Employee experience research reports
May 3, 2022

New EX Research from Harri, Achievers, Gallup, Medallia, and Others

CX research reports
May 3, 2022

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

April 29, 2022

Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday

CX acquisition
April 28, 2022

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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