Insight Type: Industry News

CX customer wins and case studies
May 23, 2022

Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic

Alchemer funding
May 20, 2022

Alchemer Boosted by Significant KKR Investment

May 20, 2022

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

Oracle customer experience
May 20, 2022

Oracle Adds Customer Data Platform Functionality to Oracle Service

Retail customer experience
May 20, 2022

Declining Retail Sales Should Not Mean Abandoning CX Efforts

Employee experience product announcements
May 19, 2022

Microsoft Viva Goals Module Highlights a Roundup of New EX Products

May 18, 2022

M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

boutique customer experience
May 17, 2022

Creating a Boutique Experience to Improve CX

customer experience perceptions
May 17, 2022

We Are Working – Really!

Nonprofit customer experience
May 16, 2022

Twilio: Nonprofits Outperform Private Sector in Digital Engagement

Customer loyalty
May 13, 2022

Reducing Customer Effort to Improve CX and Loyalty

May 13, 2022

New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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