Insight Type: Industry News

Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

CX customer wins and case studies
June 10, 2022

Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle

Employee experience research studies
June 9, 2022

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

CX mergers, acquisitions, and funding
June 9, 2022

M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai

Zoom and Genesys partnership
June 9, 2022

Zoom and Genesys Expand Partnership with New CX Offering

5G wireless customer experience
June 7, 2022

Leveraging 5G to Provide Friction-Free CX

Customer experience Latin America
June 7, 2022

ISC-CX Opens in Brazil to Support Latin America Businesses

Performance management
June 6, 2022

Betterworks Research Highlights the Need for Performance Management Focus

Digital engagement in travel and hospitality
June 6, 2022

Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies

Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

Customer experience wins
June 6, 2022

Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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