Insight Type: Industry News

June 29, 2022

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption

Qualtrics and ServiceNow customer experience partnership
June 28, 2022

Qualtrics and ServiceNow Partnership Combines CX and EX Support

Customer experience research studies
June 27, 2022

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Avaya contact center as a service
June 24, 2022

Avaya Showcases One Cloud CCaaS as Composable Solution

Customer reviews and feedback
June 24, 2022

InMoment Acquires ReviewTrackers

June 23, 2022

M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Hotel customer experience
June 23, 2022

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Customer experience wins and case studies
June 22, 2022

Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe

Taco Bell customer experience technology enhancements
June 22, 2022

Using Tech and Physical Design to Meet Customer Priorities

Customer experience technology partnership
June 22, 2022

QuestionPro Partners with Acquis Cortico-X

Customer experience research studies
June 16, 2022

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

June 15, 2022

Recognition Is a Key Factor for Employee Engagement and Well-Being

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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