Insight Type: Industry News

Managing customer complaints
September 12, 2022

Managing Customer Complaints Effectively and Efficiently

Uncertainty in the workplace
September 12, 2022

Uncertainty Confronts the Workplace; Employees and HR Feel Pressure

Digital employee experience product launches
September 12, 2022

New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others

Customer experience surveys and research
September 8, 2022

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

QuestionPro acquires Digsite
September 8, 2022

QuestionPro Acquires Digital Qualitative Research Provider Digsite

Captive portals for customer experience
September 6, 2022

Improving CX Via Captive Portals

CX customer wins and case studies
September 6, 2022

Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks

Customer onboarding
September 1, 2022

Improving the Onboarding Process to Improve CX

Amperity expansion to Australia
August 31, 2022

CDP Provider Amperity Opens New Australian Office

Building a CX Team for Success
August 31, 2022

Building a CX Team for Success

Customer experience research studies and surveys
August 29, 2022

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Best of breed customer experience software
August 29, 2022

Best-of-Breed versus Single Vendor Software

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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