Insight Type: Industry News

People Paradox study
September 21, 2022

The CX World Grapples with a ‘People Paradox’ Issue

CX research studies and surveys
September 21, 2022

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

CX customer wins and case studies
September 20, 2022

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

September 20, 2022

Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

Employee wellbeing and employee experience
September 19, 2022

Focus on Wellbeing Is Core to Employee Experience

Customer data platforms
September 19, 2022

Leveraging CDPs to Turn Customer Data into Action

Social listening for better customer experience
September 19, 2022

How Social Listening Can Improve CX

Customer experience mergers and funding news
September 16, 2022

Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds

Department of Homeland Security customer experience
September 16, 2022

Department of Homeland Security Launches Hiring Initiative to Transform CX

Customer support for product design problems
September 16, 2022

Mitigating Product Design Issues with CX

Limiting negative customer experiences
September 13, 2022

Reducing Negative Peaks to Improve CX

Employee experience research studies
September 13, 2022

New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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