Insight Type: Industry News

Customer insights and feedback product launches
October 10, 2022

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

CX funding news
October 10, 2022

New Funding Activity for Bloomreach, Klaus, and Ovation

Employee Experience
October 10, 2022

Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

Customer experience surveys and research studies
October 10, 2022

New Research from Merkle, Talkdesk, SAS, IRIS, and Verint

Employee experience research studies
October 7, 2022

EX-Related Research from Aceup, Qualtrics, and isolved

Telecommunications customer feedback
October 5, 2022

Providing Real-Time Feedback to Improve CX

Cloud artificial intelligence
October 5, 2022

Genesys Launches Cloud AI Experience for Customer and Employee Journeys

Pricing and customer experience
October 5, 2022

Using Pricing Strategies to Influence CX

Employee experience product launches
October 4, 2022

LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products

Employee experience and sustainability
October 4, 2022

Supporting Environmental Causes and Sustainability Is a Key Part of EX

CX customer wins and case studies
October 4, 2022

Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango

Employee experience for deskless workers
October 3, 2022

5 Questions with Sandra Moran, CMO, WorkForce Software

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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