Insight Type: Industry News

Closing the loop on customer feedback
November 14, 2022

“We Heard You”… Now What?

Employee Experience research studies
November 10, 2022

EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others

Frontline employee experience
November 10, 2022

Focus Falls on Frontline Workers

CX acquisitions and funding news
November 9, 2022

New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi

Digital interactions with brands
November 7, 2022

Report: Technology Gaps Stop Businesses from Connecting with Customers

Customer Insights and Feedback announcements
November 7, 2022

Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others

CX customer wins and case studies
November 4, 2022

Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE

Employee Experience technology
November 4, 2022

Supporting Managers with EX Technology

CX surveys and research studies
November 3, 2022

New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage

Contact center product announcements
November 3, 2022

CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships

Movie theater CX survival lessons
November 2, 2022

Applying Survival Lessons Learned from the Movie Theater Industry

CX customer wins and case studies
November 2, 2022

Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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