Insight Type: Industry News

Customer Data Platform surveys and research studies
January 18, 2023

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Contact Center partnerships and product launches
January 18, 2023

Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News

Employee Communities
January 17, 2023

Employee Communities Can Be Powerful CX and EX Tools

Employee experience surveys and research studies
January 13, 2023

EX-Related Research from isolved, Reward Gateway, UKG, and WTW

The Futurum Group Acquires Dash Network
January 11, 2023

Dash Network Joins The Futurum Group

CX acquisitions and funding news
January 11, 2023

New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies

Customer data platforms
January 10, 2023

Customer Data Platform News from Acquia, Tealium, Meiro, and Appier

Flexible product returns
January 10, 2023

Providing Flexible Product Returns While Limiting Fraud Opportunities

The Futurum Group Acquires Dash Network
January 10, 2023

The Futurum Group Acquires Dash Network

State of the employee experience market
January 10, 2023

Employee Experience in 2023

Employee experience product announcements
January 9, 2023

EX News from Gloat, Gympass, TaskHuman, Thrive Global, Quantum Workplace, and Workhuman

State of the CX Market
January 3, 2023

The State of CX in 2022

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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